Senior GTM Data Scientist

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Intercom is building a GTM Data Products team to embed machine learning and AI directly into our Sales and Marketing workflows.

We are hiring a Senior GTM Data Scientist to design and deploy predictive systems that materially improve:

• Customer acquisition (e.g. via lead scoring, attribution)
• Customer retention and expansion (e.g. via revenue prediction)

This is not a reporting role.

This role owns end‑to‑end data products—from problem framing and modeling to deployment and operational integration—that directly influence how our GTM organization prioritizes leads, manages accounts, allocates resources, and drives revenue.

You’ll work closely with Marketing, Sales, and Rev Ops leadership to build ML‑powered systems that change how decisions are made at scale.

If you are excited about building applied machine learning systems that generate measurable revenue impact, this role is for you.

• Build Revenue‑Impacting ML Systems
• Productionize models into operational systems (Salesforce, Marketo, outbound workflows)
• Monitor model performance and iterate for measurable business lift
• Design and implement experimentation frameworks (A/B testing, holdouts, incremental lift measurement)
• Apply advanced techniques when appropriate (e.g., causal inference, uplift modeling, segmentation, LTV modeling)

You don’t just build models—you ensure they change behavior.

• Own End‑to‑End Data Products
• Translate ambiguous business problems into clear, measurable objectives
• Define GTM data products vision, success metrics, and roadmap
• Ensure integration into existing workflows and systems
• Lead stakeholder alignment and change management
• Secure buy‑in from system owners before replacing or enhancing existing solutions

You operate as a mini GM for your data products.

• Design robust data pipelines and modeling infrastructure in collaboration with Data Engineering / Data Infrastructure
• Ensure data quality, governance, and reproducibility
• Elevate the team’s standards for experimentation, documentation, and knowledge sharing
• Push adoption of new tools and AI capabilities where appropriate

You raise the technical bar for the GTM organization.

Within 6‑12 months, you might:

• Launch predictive models that materially improve conversion, expansion, or retention
• Reduce inefficiencies in Sales workflows through automation
• Help leadership make investment decisions backed by rigorous data science
• Influence GTM strategy through quantitative insight and modeling

Success is measured in business outcomes—not dashboards built.

• 5+ years in Data Science, Applied ML, or Advanced Analytics
• Experience building predictive models deployed into production environments
• Experience working with Sales, Marketing, or GTM teams in a B2B SaaS environment preferred
• Proven track record influencing senior stakeholders through data

• Expert‑level SQL
• Advanced Python or R for modeling and experimentation
• Strong foundation in statistics and experimental design
• Experience with:
  • Predictive modeling
  • Causal inference or uplift modeling (strong plus)

• A trusted advisor who influences strategy, not just execution
• Deeply curious about the “why” behind business metrics
• Comfortable operating with autonomy in ambiguous environments
• AI‑first: you look for opportunities to…