Implementation Manager

Overview

Help Build the Future of Healthcare AI

Hi! We’re Infinitus — the first trusted voice AI platform transforming healthcare. Built by ex-Googlers, startup veterans, and industry pros, our AI boosts productivity, slashes admin burden, and creates new ways to support patients with chronic conditions. We scale connections between patients, payors, and providers — empowering care teams and improving health outcomes.

As an Implementation Manager on the Customer Enablement team, you will lead the technical delivery of AI agent and copilot solutions for Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients
, with a focus on system integrations and pilot implementations
. You’ll serve as a trusted partner to our clients, guiding them through the configuration, integration, and adoption of Infinitus solutions while ensuring seamless, scalable outcomes. This role combines technical execution, project ownership, client engagement, and cross-functional collaboration. You’ll be instrumental in helping clients unlock the full value of our AI platform in clinical, commercial, and operational use cases.

• Lead Client Implementations & Pilots
  • Own the end-to-end delivery for new client integrations and solution pilots.
  • Translate business use cases into detailed solution plans.
  • Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards.
  • Coordinate with the rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts.
• Project Management
  • Manage multiple concurrent client implementations with structured delivery methodology and clear communication.
  • Track milestones, risks, and deliverables to ensure predictable outcomes.
  • Capture learnings and contribute to continuous improvement of the implementation playbook.
• Client Engagement
  • Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices.
  • Lead technical client conversations and working sessions, representing Infinitus as a domain expert.
  • Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch.

• 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms.
• Demonstrated ability to project manage and deliver client-facing technical projects end to end.
• Strong agile and project management skills to deliver customer features in two-week sprints.
• Hands-on experience working with Salesforce or other CRM platforms.
• Exceptional verbal and written communication skills—able to bridge business and technical stakeholders.
• Analytical thinker with excellent problem-solving skills and attention to detail.
• Comfortable working independently and juggling multiple fast-paced projects in a startup environment.

• Experience working with or for pharmaceutical manufacturers or in life sciences technologies
• Familiarity with Mulesoft, or similar integration tools
• Exposure to AI solutions, digital transformation, or automation in healthcare.
• Experience in data integrations with EMR or payor systems.

• Shape the future of healthcare automation with cutting-edge AI.
• Work closely with the world’s top pharmaceutical brands.
• Collaborate with a mission-driven team in a high-growth, innovative environment.
• Enjoy flexibility, autonomy, and a remote-first culture.

• Competitive salary, equity, and 401(k).
• Wellness stipend & great benefits (medical, dental, vision).
• Generous PTO & parental leave.
• Bi-annual offsites & a collaborative, mission-driven culture.
• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only).
• Please Note:
  
  the above benefits are for salaried employees.

• Apply & meet our recruiting team
• Virtual Interviews to showcase your skills
• Final…