Manager, Account Executive | Mid-Market

Who We Are

Serval is the AI platform for IT teams — replacing legacy systems like Service Now with automation that frees people to focus on meaningful work. Founded in early 2024, Serval is already trusted by innovative companies such as Notion, Perplexity, Vercel, Mercor, Langchain, and Verkada to automate more than 50% of their IT tickets.

Serval "automates the automation," using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows. What started as IT automation has expanded into a horizontal automation engine adopted by HR, Finance, Legal, Security, and Engineering teams.

Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision is to develop a universal workflow automation and enterprise service management platform for all business functions.

We're backed by industry-leading investors, including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and others, and founded by product and engineering leaders from Verkada.

As the Manager of Mid-Market Account Executives, you ll build and lead our founding mid-market sales team while helping define Serval's commercial motion in this critical segment. You ll be responsible for hiring, coaching, and scaling a team of high-performing AEs who own the full sales cycle for multi-stakeholder IT and Security deals. You ll partner closely with our founders, GTM leadership, product, and engineering teams to shape strategy, build repeatable playbooks, and drive consistent revenue growth.

This role is ideal for a player-coach who has built and led high-performing sales teams at fast-growing SaaS companies, thrives in zero-to-one environments, and wants to play a foundational role in defining a category.

• Build, hire, and scale the mid-market AE team from the ground up, defining team structure and hiring profiles.

• Coach and develop your team through deal strategy, pipeline reviews, forecast management, and continuous skill development.

• Drive team performance and hold accountability for team quota attainment, pipeline generation, and sales velocity metrics.

• Maintain a personal book of business and close strategic deals to stay close to customers and model best practices.

• Develop and refine the mid-market sales playbook — including outbound motions, qualification frameworks, demo narratives, and closing strategies.

• Partner with GTM leadership to define ICP, pricing and packaging, and territory/account assignment for the mid-market segment.

• Collaborate cross-functionally with product, marketing, and engineering to shape roadmap priorities, messaging, and enablement based on customer and team feedback.

• Implement sales process rigor: pipeline hygiene, CRM discipline, accurate forecasting, and deal inspection cadences.

• Represent Serval at industry events and strategic customer meetings (travel ≈ 25%)

• 5–8 years of B2B SaaS sales experience with at least 2 years managing and developing high-performing AE teams.

• Proven track record of building and scaling sales teams at early-stage companies (Seed → Series B).

• Consistent over achievement as both an individual contributor and a people manager — President's Club, top performer recognition, or rapid career progression.

• Deep understanding of full-cycle sales in technical or workflow automation solutions, selling to IT, Security, or Engineering buyers.

• Skilled at coaching complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.

• Strong player-coach mentality — willing to carry a book of business while building the team and process.

• Exceptional leadership, communication, and executive presence with the ability to inspire and hold teams accountable.

• Based in or willing to work from our San Francisco HQ five days a week, with regular travel to support team and customers.

• Management experience at high-velocity SaaS companies such as Verkada, Rippling, Gong, Outreach, Samsara, Pager Duty, Okta, or Service Now.

• Experience hiring, ramping, and scaling AE teams from 0 → 5+ reps in the mid-market segment.

• Track record of promoting team members and building career paths within your org.

• Familiarity with sales methodologies (MEDDIC, MEDDPICC, Challenger, etc.) and modern sales tech stack (Salesforce, Outreach, Gong, etc.).

• Comfort coaching technical demos or discussing APIs, workflow builders, or automation platforms.

• Impact
  :
  Be a key player in shaping the success of our product and company.

• Growth
  :
  Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture
  :
  Join a culture that values innovation, ownership, accountability, and fun.