Solutions Architect

About the role:

This is a hybrid role that is part technical and part customer-facing. You’ll be the first point of contact for our customers and the most knowledgeable person in the company about each customer's unique needs. You’ll help triage customer issues and work closely with the rest of engineering to automate solutions. You’ll champion customer needs within the company and build the flywheel that feeds customer feedback back into our products.

This role may be a good fit for you if…

• You have 4+ years of experience in customer-facing technical support or solution architecting

• You have experience working in a customer-facing role

• You are extremely organized and have high EQ and empathy for customers

• You appreciate and value good documentation

• You have excellent oral and written communication skills

• You have experience working in HPC/GPU compute infrastructure

• You’re comfortable deploying and configuring orchestration systems like SLURM and Kubernetes

• You’re comfortable automating tasks using Python and shell scripts

• You have experience with high-performance networking like Infini Band and RoCE

• You have experience with high IOPs file systems like Weka and Vast

• You have experience with Linux virtualization

• You’ve deployed GPU workloads, either for training or inference

• Have worked with large-scale HPC deployments (>1000 GPUs)

• Have deep experience with the NVIDIA ecosystem, including driver installation and troubleshooting

• Serving as a technical touch point for customers

• Creating and updating documentation on our platform

• Creating internal processes for customer ticketing and architecting our support stack

• Working with the Systems team to integrate customer feedback into the product

• Handling customer issues, or triaging them to the right person inside the company

Team members are offered a competitive salary along with equity in the company

Yes, we sponsor visas and work permits

We match 401(k) plans up to 4%

We offer competitive medical, dental, vision insurance for employees and dependents and cover 100% of premiums

We offer unlimited paid time off as well as 10+ observed holidays

We offer biological, adoptive, and foster parents paid time off to spend quality time with family

We cover lunch daily for employees

You can buy as many books for the office as you want

The San Francisco Compute Company is committed to maintaining a workplace free from discrimination and harassment.

We make employment decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, national origin, social or ethical origin, age, physical, mental, or sensory disability, sexual orientation, gender identity or expression, marital status, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by law.

We welcome the opportunity to consider qualified applicants with prior arrest or conviction records. Our commitment to diversity includes hiring talented individuals regardless of their criminal history, in accordance with local, state, and federal laws, including San Francisco’s Fair Chance Ordinance and California’s ban-the-box laws.

If you require reasonable accommodation for any reason, please reach out to us at