Forward Deployed Engineer

Get AI-powered advice on this job and more exclusive features.

Turbalance AI is an innovative, emerging startup that transforms AI laws. We are a team of passionate problem-solvers who believe in what we’re building. We constantly push boundaries and embrace our inner nerds as we find new ways to tackle complex challenges. You will find a dynamic work environment here, with flat or even nonexistent hierarchies and the chance to take on responsibility from day one.

We're looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle—from pre-sales technical support through onboarding, implementation, and ongoing enablement. If you're a technically versatile problem-solver with a passion for helping customers succeed and want to build a great company, we want to hear from you.

We're looking for candidates who can grow across both domains:

• Infrastructure & Dev Ops Focused: Strong in infrastructure design, Dev Ops, software development, and performance analysis. Experience integrating products into mission-critical infrastructure with fluency in SLAs, system design, and incident response.
• Systems & Network Processing Focused: Focused on network processing, data flows, device/system software design, and hardware integration. Background working with high-performance middleware or analytical software.

• Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions
• Conduct training sessions and develop enablement materials tailored to customer needs
• Proactively identify opportunities for customers to maximize platform value
• Act as a trusted technical advisor, offering best practices and solutions to common challenges

• Provide hands‑on support for solution setup and configuration within customer environments
• Support API and system integrations with existing customer infrastructure
• Diagnose and resolve technical issues, collaborating with engineering teams on complex problems
• Troubleshoot connectivity, performance, and deployment challenges

• Support the sales team with domain expertise and technical credibility
• Demonstrate technical capabilities and solution fit during the sales process
• Design integration approaches and implementation plans for prospective customers

• Gather customer feedback and relay insights to product and engineering teams
• Reduce workload on core engineering teams by handling customer‑facing technical work
• Provide responsive, dedicated customer engagement to build long‑term relationships

• Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies
• Solid coding foundation with C++ and Python as must‑haves; demonstrable understanding of robust software development principles
• Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking)
• Proficiency with Kubernetes for deploying, scaling, and managing containerized applications
• Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer‑facing technical roles
• Ability to thrive in a fast‑paced, multidisciplinary, dynamic environment while managing multiple priorities

• Experience with additional programming languages (PyTorch, Rust, Go)
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience with Open Stack and/or Slurm
• Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching)
• Familiarity with AI/HPC networking protocols (RoCE and/or Infini Band)
• Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks
• Experience with kernel debugging
• Experience with LLM deployments, even at small scale
• Background in infrastructure design, SLAs, system design, and incident response
• Field Applications Engineering or similar hardware‑focused customer engineering…