Onboarding Specialist

About the Role

Heymarket is a San Francisco-based SaaS company empowering businesses to build stronger customer relationships through intuitive and personalized messaging. Their platform centralizes customer communication—across SMS, email, and popular messaging channels—into a shared team inbox with features like templates, automation, scheduling, and CRM integrations, helping sales, support, and operations teams engage efficiently sted by thousands of businesses worldwide, Heymarket’s tools make two-way messaging simple, secure, and collaborative for teams of all sizes.

• Own the onboarding journey for new customers. Support customers through the full implementation process—from initial account setup to go-live—including configuration, user setup, and messaging compliance (e.g., 10
  
  DLC).
• Lead customer onboarding sessions. Run structured onboarding calls and trainings, helping customers understand best practices and confidently use the platform.
• Support technical integrations. Assist with setting up and validating integrations with tools like Salesforce, Hub Spot, and Aircall, ensuring data flows correctly and reliably.
• Be a trusted first point of contact. Serve as the primary technical and product contact for new customers during their first weeks, answering questions and resolving issues quickly and clearly.
• Work cross-functionally. Partner with Sales and Customer Success to tailor onboarding plans based on customer goals, use cases, and technical requirements.
• Track progress and document learnings. Keep detailed notes on customer status, risks, and milestones to ensure smooth handoffs and continuous improvement of our onboarding process.

• A recent or upcoming undergraduate graduate (Class of 2024–2025).
• Strong analytical and problem-solving skills; you enjoy figuring out how systems work and how to improve them.
• Comfort learning and working with technical tools (CRMs, integrations, dashboards); prior experience with Salesforce, Hub Spot, or similar tools is a plus but not required.
• Clear, confident communication skills—you can explain concepts simply and professionally to both technical and non-technical audiences.
• Excellent organization and time management skills; you can juggle multiple projects and follow through on details.
• A proactive mindset and high ownership—you take initiative, ask great questions, and want responsibility early in your career.
• A genuine interest in technology, customer experience, and building scalable processes.

• Direct exposure to customers, product, and go-to-market teams from day one
• Structured onboarding, mentorship, and clear growth path
• Opportunity to build foundational skills in SaaS, customer success, and technical implementation
• Real ownership and impact at a fast-growing technology company