Solutions Engineer

We are seeking a skilled Solutions Engineer to join our team. In this role, you will partner closely

with Account Executives and Customer Success to lead technical conversations, onboard

customers, and troubleshoot integrations. You will act as the bridge between prospects,

customers, and our engineering team, ensuring successful implementations and long-term

Responsibilities

- Present technical capabilities and guide prospects through integrations

- Translate business needs into technical solutions and best practices

- Explore use cases with prospects, brainstorming and guiding solutions

Onboarding

- Partner with CSMs and Onboarding Specialists to ensure successful technical

setup and integrations

- Document and refine processes to enable faster and more repeatable

deployments

Support & Troubleshooting

- Partner with Support to handle level 3 issues and escalations

- Gather details, create clear tickets for Engineering with reproduction steps and

expected behavior

- Prioritize issues with Engineering and follow through to resolution

- Act as Voice of the Customer, surfacing challenges and recommending solutions

from the field to the Product team

Requirements

- 3+ years in a Solutions Engineering, Sales Engineering, Forward Deployed Engineer or

Technical Consulting role

- Hands-on experience with CRM platforms (Salesforce, Hub Spot) and REST APIs

- Strong troubleshooting and problem-solving skills across integrations and workflows

- Ability to communicate complex technical concepts clearly to both technical and

- Ability to work effectively with people at all levels, from C-suite executives to end users,

adapting communication style as needed

- Proven experience supporting sales cycles, onboarding customers, and driving adoption

- Comfortable working in a fast-paced environment with shifting priorities

Preferred Qualifications (2 or more preferred)

- Familiarity with business messaging, automation, or communication platforms

- Experience configuring and building in Salesforce (modifying Lightning pages, Flows,

Object Manager) and Hub Spot (Workflows, installing/configuring 3rd party apps)

- Experience writing basic scripts or working with APIs for proof-of-concept solutions

- Knowledge of authentication methods (OAuth, API keys) and integration best practices

- Track record of collaborating with both GTM and engineering teams to drive customer