Founding AI-Native Operations Lead

About Aonic

We're building the modern, healthy Pepsi Co: a next-generation functional nutrition company making vibrant wellness effortless for millions of Americans through scientifically advanced, delicious products like Aonic Complete (our patent-pending all-in-one supplement) and Aonic Fuel (clean, high-protein fuel with 32g protein and 5g fiber).

We run a highly efficient, high-growth organization.
Our goals for 2026 are clear: grow 20X, hit $40M ARR and profitability with a lean team of just 10 FTEs.

We prioritize skill and AI over headcount - no bloated middle management, no slow corporate processes. We believe in extreme efficiency, AI-driven automation, and a small team of high-agency builders who move faster and smarter than anyone else in the market.

This is a role for a hands-on operator who wants to own operations end-to-end leverage AI to 10x our output, and scale a brand to 8-figures.

As Founding AI-Native Operations Lead
, you will own and build the operational backbone of Aonic.

You are not joining an existing department. You are building it.

You will run day-to-day operations end-to-end while designing AI-driven systems that continuously remove friction, reduce manual work, and improve customer experience.

This is an operations-first role, not a tooling role.

AI is your advantage, not your job title.

You will operate at the intersection of real-world execution, systems design and business judgment.

If something breaks, you fix it.

If something is manual, you automate it.

If something should not exist, you remove it.

End-to-End Operations

• Own day-to-day operations across order management, fulfillment, delivery, returns, refunds, inventory coordination, and internal workflows.
• Ensure a seamless, premium customer experience from checkout to delivery and beyond.
• Be accountable for operational KPIs including fulfillment speed, CSAT, error rates, and cost efficiency.

AI-Driven Process Design

• Map operational workflows across the company and ruthlessly eliminate inefficiencies.
• Design and implement AI-powered and automated systems to replace manual processes.
• Build proactive systems that surface issues before they become customer-visible problems.

Customer Experience as a System

• Own customer support as an operational system, not a ticket queue.
• Design AI-augmented workflows that resolve issues faster and at higher quality.
• Turn customer feedback into concrete improvements across ops, product, and logistics.

Automation & Internal Tooling

• Build automations using a mix of real code, APIs, and low-code tools.
• Connect fragmented tools into clean, reliable workflows.
• Create internal dashboards and AI interfaces that give instant operational visibility.

Cross-Functional Enablement

• Work closely with Growth, Finance, and Product to ensure operations scale smoothly with demand.
• Anticipate operational constraints before they become bottlenecks.
• Act as the operational counterweight to growth, enabling speed without chaos.

Building the Ops Function

• Decide what should be automated versus where human judgment truly adds value.
• Build a lean, high-quality ops function over time.
• Hire only when systems cannot replace people.

To be successful in this role, all of the following must be true:

• 3+ years of experience at an AI-native startup or scale-up
  , where you actively leveraged AI, automation, and systems thinking to build and optimize real business processes.
• Degree in engineering, science, math, business, or a related field from a top-tier university and/or extraordinary GPAs
• Candidates with a business background must have self-taught at least light forms of coding and demonstrate technical fluency
  .
• Strong proficiency with AI tools
  , automation platforms, and low-code solutions, with hands-on experience building workflows and systems.
• Genuine interest in solving real-world operational problems
  , specifically within a physical consumer business that includes production, supply chain management, warehousing, delivery, and customer operations.
• Exceptional hungry and ambitious
  , with a strong desire to take ownership and grow rapidly through responsibility.
• Strong work ethic and intensity, comfortable…