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IT Support Technical Support HelpDesk/Support

Senior Technical Support Escalation Lead

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: The Rundown AI, Inc.
Full Time position
Listed on 2026-02-09
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 119000 - 161000 USD Yearly USD 119000.00 161000.00 YEAR
Job Description & How to Apply Below
A tech-focused company in San Francisco seeks a Senior Technical Support Specialist to manage complex support cases and serve as the primary escalation point. Candidates should have 4–6+ years in a tech support role with AI products, strong troubleshooting skills, and experience leading customer interactions. The role involves mentoring peers and improving support processes. This position offers a competitive salary range of $119,000 - $161,000.

Outstanding communication and technical skills are essential.
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Position Requirements
10+ Years work experience
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