Strategic Technical Account Manager; TAM

Strategic Technical Account Manager (TAM)

Join to apply for the Strategic Technical Account Manager (TAM) role at Digital Ocean.

Digital Ocean is a company that builds the simplest scalable cloud for builders. This role is for someone passionate about making an impact, building genuine relationships with senior stakeholders, and integrating infrastructure choices into business strategy.

• Own the technical relationship with Digital Ocean’s highest‑value customers, including Fortune 500 companies and global technology leaders.
• Serve as the trusted technical advisor and executive‑facing point of contact, building deep, lasting relationships with VP‑ and SVP‑level stakeholders.
• Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of Digital Ocean infrastructure.
• Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting‑edge cloud architecture patterns.

• Engage with C‑level and VP‑level contacts with confidence, clarity, and authority.
• Deliver high‑impact, boardroom‑ready presentations on architecture decisions, cost‑performance tradeoffs, and innovation opportunities.
• Navigate complex org structures, ensuring Digital Ocean maintains executive alignment and account control at every level.

• Provide expert guidance on designing and scaling AI/ML, containerized, and GPU‑intensive workloads on Digital Ocean.
• Assist customers with architectural planning, workload migration, performance tuning, and incident response.
• Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs.

• Own technical success across a portfolio of Digital Ocean’s largest and most strategic accounts.
• Identify opportunities for workload expansion, cost optimization, and operational efficiency.
• Act as the voice of the customer, providing structured feedback to influence Digital Ocean’s offerings and go‑to‑market strategies. Lead cross‑functional account planning with Account Management, Product, and Engineering.

• 7+ years supporting enterprise or strategic accounts in a customer‑facing technical role (TAM, Solutions Architect, or equivalent).
• Experience working with large‑scale organizations like AMD, Intel, or similar, including managing executive‑level relationships and navigating matrixed stakeholders.
• Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.

• Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with Digital Ocean or other developer‑focused platforms.
• Strong hands‑on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible). Programming/scripting in Python, Go, or similar—especially relevant to AI/ML and MLOps use cases.
• Understanding of AI/ML infrastructure stacks:
  PyTorch, Tensor Flow, ONNX, Hugging Face, NVIDIA Triton, etc.
• Understanding of AI/ML infrastructure, including frameworks like PyTorch, Tensor Flow, and ONNX, with hands‑on experience optimizing GPU workloads on both NVIDIA (CUDA, Tensor
  
  RT) and AMD (ROCm, MIOpen) platforms.
• Comfort with modern Dev Ops and data stack tools (CI/CD, Git Ops, observability, pipelines).

• Proven ability to engage with and influence executive decision‑makers.
• Exceptional communication skills, including the ability to translate complex technical topics into strategic business impact.
• Comfortable presenting to large audiences, running technical workshops, and defending architectural decisions.

• Cloud certifications (AWS SA Pro, GCP PCA, Azure Architect) or NVIDIA certifications.
• Experience with high‑performance computing, edge AI, or hybrid/multicloud strategies.
• Background in startup or high‑growth environments where agility and influence matter.
• Familiarity with…