Program Manager; Care Transformation

About Us

Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America, Ambience’s platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs.

Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.

The mission of a Program Manager (Care Transformation) is to drive strong, long-term partnerships that drive meaningful positive change for providers, patients, and administrators across the healthcare landscape. You’ll collaborate closely with leaders across health systems to drive adoption of Ambience from initial pilots through full-scale enterprise rollouts. Your goal is to ensure Ambience delivers measurable clinical and financial outcomes as we grow our partnerships.

As a trusted advisor, you’ll help align executive priorities with frontline needs to ensure Ambience enables better care at scale.

• Build high-trust partnerships with clinical, operational, financial, and IT leaders across your accounts. You’ll be the face of Ambience to our health system customers, earning the confidence of stakeholders and turning alignment into momentum.

• Lead end-to-end implementation of Ambience solutions across complex health systems. Coordinate workflow discovery, technical integration, customer onboarding, and go-live execution to ensure smooth deployments that drive rapid time-to-value.

• Partner closely with Product and Clinician Success to continuously improve the customer experience. Bring structured feedback from pilots and scaled deployments back into roadmap discussions, influence feature prioritization, and collaborate on playbooks that elevate adoption and long-term outcomes.

• Own post-sale execution of Ambience pilots from day one. You’ll keep pilots on track, help teams realize meaningful value quickly, and guide the path from a promising start to a long-term enterprise partnership.

• Shape and deliver clear ROI narratives that speak to what health systems care about. You’ll support executive readouts and QBRs that earn buy-in and build champions.

• Accelerate time to value by anticipating roadblocks before they show up, manage change with a steady hand, and help our partners move from pilot to scale with confidence and speed.

• Make us better, together. You’ll capture repeatable playbooks and pilot frameworks to help the entire Care Transformation team level up.

• 4+ years of experience in healthcare transformation, health tech implementation, customer success or healthcare management consulting. You’ve worked closely with provider organizations and know how to navigate complex health systems.

• You’ve led post-sale motions, converted pilot initiatives into long-term contracts, and built champions across clinical, operational, and executive teams.

• Exceptional communicator with the ability to switch fluently between clinical and operational language. You know how to meet stakeholders where they are and communicate with clarity and credibility across functions.

• Comfortable operating independently in high-ambiguity environments. You bring structure where none exists, anticipate roadblocks, and take ownership without waiting for instructions.

• Deeply mission aligned and care about fixing what’s broken in healthcare and are motivated by working with a team that shares that urgency.

Note:

This role requires up to 30% travel. Travel will include onsite support during key customer events, stakeholder meetings, and QBRs across the U.S. All travel expenses are covered in accordance with Ambience’s travel…