Services Leader, Strategic Accounts

Job Description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub in San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

About the Team

Implementation & Services at Canva is a dynamic, evolving team that plays a critical role in our global success. We empower customers to integrate Canva into their workflows, maintain consistent branding, accelerate campaigns, and foster design independence — while meeting enterprise-grade security and governance needs.

This team includes Strategic Implementation Managers and Technical Account Managers, supporting Canva’s largest customers. These are new and emerging motions as Canva scales into six-figure and above enterprise accounts. Sales is learning how to sell into this segment, while Services is building the capability to deliver measurable, repeatable value.

You will lead a team of ~10 individual contributors, with the opportunity to shape team structure, operating models, and future growth as the strategic business expands.

About the Role

This role combines strategic leadership with hands-on execution. You will streamline processes, build playbooks, and define success metrics to meet customer and business KPIs, while helping launch and scale paid implementation and services offerings.

You will partner closely with Sales, Customer Success, Product, and Engineering to ensure long-term customer success, while serving as a strong voice of the customer in product development.

We are hiring a global leader to build, scale, and lead a high-impact Strategic Account Services organization supporting Canva’s most complex and high-value customers.

You will oversee Strategic Implementation Managers and Technical Account Managers, ensuring enterprise customers achieve fast time-to-value, deep adoption, and durable success. This is a builder role, ideal for a leader who thrives in ambiguity, enjoys creating structure from scratch, and has scaled services teams in high-growth SaaS environments.

What you'll do

• Lead & Scale a Global Services Organization - Build, lead, and develop a global team of Strategic Implementation Managers and Technical Account Managers;
  Define clear role charters, career paths, and performance expectations;
  Coach and develop leaders who build customer-obsessed, high-performing teams

• Own Strategic Customer Implementations - Oversee complex, multi-stakeholder implementations for enterprise and strategic accounts;
  Ensure predictable delivery, strong executive alignment, and measurable outcomes;
  Engage directly with high-risk or high-visibility customers to ensure exceptional experiences

• Partner Across the Business - Collaborate closely with Sales, Customer Success, Product, and Engineering to align on customer outcomes;
  Support pre-sales discovery, scoping, and executive conversations to instill confidence in post-sales delivery;
  Influence go-to-market and services strategy for enterprise customers;
  Provide structured customer feedback to inform product roadmap and platform investments

• Build Scalable Services Operations - Design and optimize implementation and services processes that scale globally;
  Define and track success metrics including time-to-value, implementation health, and customer satisfaction;
  Balance operational rigor with flexibility for strategic customers

• Be a Builder - Identify gaps, design solutions, and execute without waiting for perfect conditions;
  Balance short-term execution with long-term organizational design;
  Build systems, playbooks, and standards that scale with Canva’s growth

What we're looking for

We’re looking for a senior, builder-minded leader to establish and scale a global Strategic Account Services organization for Canva’s largest and…