Senior Product Designer, AI Platform

Position: Senior Product Designer, AI Experiences on Platform
* To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
* Job Category User Experience Job Details
**** About Salesforce
**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
**** About the role
**** Salesforce UX is seeking a strategic and detail oriented Senior Designer to support a growing team in shaping all AI experiences across our platform teams. This role is critical in driving coherence and quality across a fast-evolving portfolio of AI-powered features. You will play a key role in executing on our roadmap, by looking holistically across all AI initiatives to identify redundancies, align on shared patterns, and deliver intuitive, high-impact user experiences.
**** Responsibilities
* **** Collaborate with Lead Designers to design and scale AI-driven experiences across all surfaces (Desktop, Mobile, Messaging, etc.) and user journeys.
* Look across all AI work streams on platform-aligned with our V2

MOM priorities-to identify overlapping efforts, streamline user flows, and improve design quality.
* Design clear, accessible, and consistent UX patterns that support AI features and make complex functionality approachable.
* Translate abstract AI capabilities and concepts into purposeful, user-centered design solutions.
* Contribute to and evolve our AI design system and pattern libraries (cross-cloud effort) to support cross-functional consistency.
* Partner with product, engineering, research, and content teams to bring designs to life and ensure they meet user and business goals.
* Help guide design critiques, user testing, and iteration cycle to validate and refine AI solutions.
**** Experience + Skills
***** Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or a related field
* 4+ years of experience in product design with a strong portfolio of work in complex systems, platforms or AI-enhanced products.
* Proven ability to bring clarity and cohesion to large-scale, cross-functional initiatives.
* Strong interaction and visual design skills, with an eye for systems thinking and scalability.
* Experience using strategic alignment tools to prioritize and align work.
* Ability to balance user needs, business goals, and technical constraints.
* Excellent communication, collaboration, and organizational skills.
**** Nice to have
***** Basic understanding of programming languages such as JavaScript, HTML, and CSS.
* Knowledge of front-end frameworks and libraries.
* Experience designing for generative AI, LLMs, or machine learning interfaces.
* Familiarity with accessibility standards and ethical considerations in AI.
* Expertise in Figma, prototyping tools, and design systems ’ll join a forward-thinking team designing the future of AI interaction. With visibility across all platform-level AI efforts, you’ll have the opportunity to influence design strategy and execution, ensuring our AI experiences are not only powerful, but consistent and trusted.##
**** More About Design at Salesforce
**** Our teams craft Salesforce’s enterprise and consumer products, create new design patterns and guidelines, and partner with cross-disciplinary teams to bring human-centered experiences to life. These roles are an opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and make life better for our users and customers.

You’ll build our product and feature vision by leveraging your skills in visualization, influence, and empathy. You’ll collaborate closely with product and technology partners as a key stakeholder in our release roadmap. You’ll immerse yourself in the end-to-end experience of your work, creating a variety of design artifacts to communicate ideas and direction.…