Director, Digital Health Solutions

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At Gilead, we’ve tackled diseases such as HIV, viral hepatitis, COVID‑19 and cancer for over 35 years, relentlessly developing therapies that improve lives and ensuring access worldwide.

Every member of Gilead’s team plays a critical role in creating life‑changing scientific innovations. We’re looking for passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite, evolving culture and creating an environment where every employee feels included, developed and empowered.

Shape the future of Digital Health n us in building a new strategic pillar—CX, Digital Health & AI Solutions—which will redefine patient and customer experiences across the healthcare ecosystem. This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Solutions, and AI Strategy.

We are seeking a Director, Digital Health Solutions to design and execute a strategy that transforms patient awareness, access, and adherence through frictionless digital experiences. This high‑impact, enterprise‑wide role requires strategic leadership, cross‑functional collaboration and the ability to influence at all levels.

• Define and own a digital solutions roadmap targeting friction points across the patient journey—from awareness to treatment and adherence.
• Align solutions with brand imperatives to drive market growth, awareness, and adherence.
• Shape and communicate how the organization embeds AI across our digital ecosystem to deliver actionable insights and personalized customer experiences.

• Lead breakthrough digital health initiatives that improve outcomes and experiences while ensuring compliance with regulatory and data integrity standards.
• Scope and prioritize use cases for coverage, reimbursement and digital access for HCPs and patients.
• Translate business needs into clear requirements and partner with internal teams and external vendors for execution.

• Champion enterprise‑wide CX transformation, including Voice of Customer (VoC) programs, journey mapping and CX measurement frameworks.
• Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, Compliance and third‑party partners to develop SOPs, rollout strategies and technical roadmaps.

• Drive adoption of emerging health technologies and AI‑powered platforms that enhance patient engagement, telehealth capabilities and personalized care.
• Evaluate and integrate innovative tools (e.g., remote monitoring, AI‑driven decision support) to improve outcomes and streamline access.

• Secure leadership buy‑in for innovative, first‑of‑its‑kind digital initiatives.
• Lead without direct authority across Commercial, Medical, Market Access, IT, Legal and Regulatory teams to ensure alignment and delivery.
• Advocate for the customer and patient, helping business partners understand user problems, needs and opportunities for new digital solutions and AI‑driven interactions.

• High School Degree and Sixteen Years' Experience
• Associate's degree and Fourteen Years Experience
• Bachelor's Degree and Twelve Years’ Experience
• Master's Degree and Ten Years’ Experience
• PhD and Eight Years’ Experience

• 8–10 years in pharma/biotech/life sciences; minimum 8 years in Market Access or related functions.
• Deep knowledge of coverage, reimbursement, trade operations, pricing and drug distribution pathways.
• Familiarity with CX metrics (CES, CSAT, NPS) and processes (journey mapping, VoC programs).
• Proven experience in health tech, digital solutions and mobile experiences; ability to write clear business requirements.
• Executive presence with strong influencing, communication and negotiation skills.
• Ability to synthesize data and make actionable recommendations.
• Deep understanding of FDA regulations and US pharma marketing compliance.

This is a high‑visibility role at the…