E-commerce Merchant Ops Product Support Manager

Overview

Duration: 8 months contract

Job Description: E-commerce Product Operations Support Manager to oversee third-party partner and merchant operations, manage user insights, and drive partners onboarding management and emerging products. This role is responsible for maintaining compliance with internal policies and regulatory requirements.

• Automate and optimize e-commerce third-party partner support by reducing engineering dependencies and enhancing operational efficiency through workflow automation and tooling development.
• Review and validate partners in the pipeline for compliance with policies.
• Collaborate with Business Development to manage a prioritized pipeline, track partner status, and resolve onboarding blockers.
• Manage support processes for onboarding partners, aggregator merchants, and matching rules.
• Conduct audits of existing partners and recommend updates for policy enforcement.
• Manage and balance escalations between external partners, frontline support teams, and internal stakeholders.
• Lead project planning activities including timelines, issue tracking, status reporting, meeting facilitation, and documentation.
• Generate insights and contribute to partner business reviews; proactively consult partners to identify growth opportunities.
• Develop repeatable content (best practices, tutorials, help articles) to enable scalable onboarding and support.
• Contribute to solution design sessions, ensuring alignment with business objectives, compliance, and user needs.

• Minimum 5 years of experience in Product Operations Support.
• Proven experience leading cross-functional initiatives and implementing high-impact projects.
• Strong background in partner onboarding, compliance management, or stakeholder engagement.
• Experience in analyzing partner or product performance data to inform business strategy.

• Product Operations Support
• E-commerce third-party partner support
• Project and program management expertise
• Process improvement and policy enforcement
• Ability to design and deliver repeatable solutions and process documentation

• Bachelor’s degree or equivalent practical experience

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.