Lead Product Manager Customer Experience; Embedded Lending

Lead Product Manager — Growth & Customer Experience (Embedded Lending)

5 days ago | Be among the first 25 applicants

Current Employees of Lending Club:
Please apply via your internal Workday Account

Lending Club Corporation (NYSE: LC) is the parent company of Lending Club Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile‑first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways.

Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

At Lending Club, we put our customers at the center of everything we do. Our Embedded Lending team builds financing experiences that are seamlessly integrated at the point of sale, helping merchants grow while giving customers access to affordable, transparent credit.

We’re reinventing origination, risk, and merchant tooling with a focus on growth, customer experience, and operational excellence. We’re looking for a Lead Product Manager who thrives at the intersection of data, UX, and platform thinking, and who is motivated by improving funnel performance for both merchants and borrowers. This role is highly cross‑functional and fast‑moving, with ownership across strategy, execution, and iteration.

• Own and optimize the end-to-end origination funnel across web, mobile, and API experiences
• Identify friction using quantitative data, experimentation, and qualitative insights, then test and ship improvements quickly
• Improve conversion, approval rates, and time-to-decision while maintaining compliance and strong credit quality

• Map borrower and merchant journeys to uncover usability gaps and unmet needs
• Define intuitive, confidence-building user flows with a strong attention to UX quality
• Advocate for simplicity by removing unnecessary steps, complexity, and operational friction

• Prioritize initiatives using clear success metrics, quantified impact, and business alignment
• Lead cross-functional execution from discovery through launch and ongoing optimization
• Partner closely with engineering to deliver reliable, observable, and scalable platforms for merchant partners

• Ensure strong funnel instrumentation, clean eventing, and actionable dashboards
• Self-serve insights using SQL and analytics tools to validate hypotheses
• Run A/B tests and progressive rollouts as a core part of the product development lifecycle

• Partner with Risk, Data Science, and Compliance to improve identity, fraud, and underwriting flows
• Ship decisioning enhancements that reduce losses without introducing unnecessary friction for good customers

• Enhance merchant onboarding, reporting, CRM workflows, and internal tools to increase activation and efficiency
• Lead transitions from legacy systems to modern platforms
• Shape a high-quality developer experience for partners integrating with Lending Club APIs

• 8+ years of product management experience, ideally in fintech, lending, payments, or consumer-facing platforms
• Bachelor’s degree in a related field; or equivalent practical experience
• Growth-minded and highly analytical, with deep experience in funnel optimization, experimentation, and hypothesis-driven development
• Strong customer empathy and discovery skills, with an instinct for simple, intuitive, and high-quality user experiences
• Comfortable using data to inform decisions, including hands‑on experience with SQL and analytics tools such as Heap or Snowflake
• Experienced partnering cross-functionally with engineering, design, risk, data science, compliance, operations, and go-to-market teams
• Able to balance growth, customer experience, and regulatory requirements in a complex environment
• Familiar with origination flows, KYC/KYB, fraud, underwriting,…