Senior Help Desk Technician II

Senior Help Desk Technician

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1 & 2 PC Assist support services to end users including senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).

$108,000 – $156,000 per year.

Full Time.

Help Desk.

• Backup/Restoration administration/support.
• File server support.
• User account/mailbox administration.
• Software/hardware installation and troubleshooting.
• Handheld device installation and support.
• Remote user setup and support.
• End‑user training.
• Creation of procedural documentation.
• Creation of spreadsheets/databases for tracking.
• Record and update all IT‑related tickets utilizing ITIL.
• Creation of incident work‑log entries.
• Accurately answer user support questions for software and hardware in the EOUSA office environment.
• Maintain account‑management forms for new and departed users per government policy.
• Produce proactive reports, trending analysis, service‑level reporting, process consultation, and ITIL best‑practice application.
• Maintain accountable IT inventories such as laptops, desktops, tablets, printers, MFPs, accessories, supplies using spreadsheets.
• Provide desk‑side training for new employees and staff on standard desktop applications and research database applications.
• Submit weekly status reports and monthly surveys.
• Set up and support conference and training rooms for presentations, including audio systems, video systems, A/V distribution, hardware/software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface.
• Utilize online meeting applications such as Adobe Connect to support hardware setup of microphones and webcams, set‑up operations for audio mixing boards and facilitate/monitor/record online meetings.

• One year or more experience with Adobe Connect or related online meeting center set‑up. (Non‑required, but advantageous.)
• ITIL Foundations certification.
• Change Management experience.
• Active DOD clearance of Level 6 Public Trust or above.

Contact Government Services strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources and delivers customized solutions. We value honesty, professionalism, and quality work.

• Health, Dental, and Vision.
• Life Insurance.
• 401(k).
• Flexible Spending Accounts (Health, Dependent Care, Commuter).
• Paid Time Off and observance of State/Federal Holidays.

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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We may use AI tools to support parts of the hiring process. Final hiring decisions are ultimately made by humans.