IT​/Tech Head, Technical Support

Get AI-powered advice on this job and more exclusive features.

This range is provided by Mintlify. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

We're on a mission to empower builders.

• Massive reach:
  Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, Pay Pal, Coinbase, X, and over 20% of the last YC batch.
• Small team, huge impact:
  We’re only 35 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
• Culture of slope over y-intercept:
  We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

• Turning Mintlify support into a genuine differentiator that accelerates our customers’ success, drives word of mouth, and signals operational excellence as a part of brand identity
• Leading the existing team and build out a global customer support function with 24/7 coverage and sub-minute response times
• Using differentiated quality of support as a way to drive referrals and expansion
• Ensuring quality of support remains incredibly high even as volume expands, reducing engineering bandwidth spent on escalations

• 4-10 years experience in customer success, 2+ of which are in technical customer support roles, ideally as Head of Support
• Have a technical mindset: can understand API issues, speak like a developer, and debug problems without engineering help
• Previously built out and scaled 24/7 support systems with sub-minute SLAs at a company with a high bar for customer support
• Experience managing distributed teams or contractor networks
• Obsessive about customer outcomes, speed and quality, systems thinker; uncompromisingly high standards

• Competitive compensation and equity
• Free Ubers
• 20 days paid time off every year
• Health, dental, vision
• 401k or RRSP
• Free lunch and dinners
• $420/mo. wellness stipend
• Annual team offsite
• Compensation Range: $185K - $225K

Mid-Senior level

Full-time

Other

Software Development

Referrals increase your chances of interviewing at Mintlify by 2x