Customer Success AI Agent Engineer

About Wispr Flow

Wispr Flow is building the first voice‑dictation platform that people use more than keyboards. It is context‑aware, personalized, and works across desktop and mobile. The company is growing fast, having increased revenue 50% month‑over‑month, and is backed by $30M in Series A funding.

We are hiring a Customer Success — AI Agent Engineer to build the operational backbone of our CX organization. The role blends support engineering, AI workflow design, and operations architecture to create a premium, proactive customer experience.

• Build scalable customer success operations.
• Design and refine end‑to‑end customer success processes.
• Implement clean, efficient workflows across CX, Support, and Success teams.
• Translate ambiguous needs into structured, repeatable systems.
• Develop AI agent prompts, decision paths, and escalation flows.
• Train agents on Wispr Flow voice, tone, product logic, and domain knowledge.
• Iterate to improve accuracy, autonomy, and responsiveness.
• Identify manual or repetitive tasks across Support and Success.
• Build automations using Wispr Flow’s platform and internal tools.
• Eliminate operational friction and increase TAM productivity.
• Collaborate with the CX lead to align operations with strategy.
• Sit with TAMs to uncover real‑world workflow needs.
• Partner with Product to translate recurring issues into systemic improvements.

• Background in support engineering or support platform operations such as Zendesk, Intercom, Pylon, or Decagon.
• Experience creating automated workflows, triggers, and scripts.
• Familiarity with AI or LLM‑powered systems and agent training.
• A process‑builder mindset with the ability to observe patterns and formalize them into systems.
• Clear communication skills for working with both technical and non‑technical stakeholders.

• Experience in high‑growth B2B & B2C SaaS environments.
• Exposure to modern CX organizations with strong operational rigor.
• Knowledge of prompt engineering or lightweight scripting in tools like Python or JavaScript.
• Experience supporting or collaborating closely with Technical Account Managers.

• Customer success workflows become faster, cleaner, and more predictable.
• TAMs have reliable tools and processes to deliver a white‑glove customer experience.
• AI agents handle a majority of support interactions autonomously.
• Knowledge, playbooks, and escalation paths become standardized across CX.
• Customers recognize the signature Wispr Flow experience: proactive, premium, and frictionless.

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.