Helpdesk Tech

About Spot On

We’re not just building restaurant tech—– we’re giving independent restaurants the tools to compete and win. From our award-winning point‑of‑sale to AI‑powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh
* t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025) (based on ratings from real users)
• Rated the top‑rated point‑of‑sale for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.

• Keep regular office hours in assigned Spot On office
• Handling tickets for tasks such as:
• User administration (onboarding, offboarding, changes, resets, unlocks, etc.)
• Desktop support (hardware, software, imaging and services)
• Licensing (provisioning and deprovisioning)
• Assigning hardware, testing, provisioning, and shipping to employees and contractors
• Enrolling computers in security devices (e.g. MDM, EDR, etc.)
• Receiving returned equipment, performing diagnostics, image and submit for repair as needed
• Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
• Auditing (Users and Accounts)

• Basic Knowledge of Okta User/Group Management
• Basic Knowledge of Google Workspace User/Group Management/Administration
• Basic Knowledge of Macintosh and Windows Configuration and Administration
• Moderate Skill in Troubleshooting Desktop Hardware
• Basic Skill in Upgrading and basic repair of PC hardware
• Basic Knowledge with Networking Technologies
• Basic Knowledge in VoIP Softphone and Telephony Services
• Good US English verbal and written communication skills (multi‑lingual preferred)

• 1 year in similar Helpdesk role or 2 years in technical support
• 1 year with Google Apps for Business or similar service
• 1 year with Okta or similar service

High school diploma

CompTIA A+, Network+, and/or Tech+ or similar preferred

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Our base pay range is $22/hr-31/hr for this role
Please note the range listed is just one component of a competitive compensation package which includes a company stock plan.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Spot On is an e-verify company.