Founding Customer Success Manager

Overview

Compensation:$150k–$200k TC

About Virio

Virio is building the
AI marketer for enterprise
.

We help vertical SaaS companies turn Linked In into their #1 GTM channel. Virio pairs world-class content engineers with agentic AI research to create brand-safe, ICP-targeted executive content that drives real pipeline, not vanity metrics.

Today, we run a done-for-you content engine for B2B executives. Tomorrow, we’re building a fully autonomous AI marketer embedded inside enterprise teams.

• Own a portfolio of
  10–20 high-value SaaS customers
  , with ACVs ranging from$60k to $500k+
• Build trusted, executive-level relationships with founders, CMOs, CROs, and GTM leaders
• Lead onboarding, adoption, and ongoing strategic engagement to drive clear, visible customer value
• Support renewals and expansions
  in close partnership with leadership (this role influences revenue, even if you’re not quota-carrying)
• Act as the connective tissue between customers, product, and GTM — surfacing insights that shape roadmap and positioning
• Manage complex, fast-moving accounts without heavy process or hand-holding
• Help refine and scale Virio’s
  Customer Success playbook
  as we grow rapidly

• Execution-first
  — you don’t wait for perfect process; you move
• Comfortable in
  real startup chaos
  (not corporate “fake chaos”)
• Strong communicator who can hold their own with senior executives
• Strategically fluent in
  B2B marketing and GTM
  (funnels, CAC/LTV, ABM, sales cycles)
• Tech- and startup-literate
  — you understand how Series A–C companies operate
• Experienced managing
  mid-market to enterprise ACV accounts
• Highly organized and detail-oriented — you can juggle 10+ accounts without dropping balls
• Craft-focused — we care more about how well you operate than how long you’ve been operating

• Experience with
  Linked In and/or video-based content strategies
• Background in agencies, studios, or client-facing marketing roles
• Familiarity with AI-powered GTM or content tools

• Experience supporting expansions from single-seat to multi-seat or enterprise deals
• Experience supporting renewals with CMO / VP-level buyers
• Experience in fast-scaling startups where playbooks are still being built
• Comfort working closely with founders and exec teams

• Foundational role
  → Help define what Customer Success looks like in an AI-first GTM company
• Elite environment
  → High standards, fast pace, and real ownership
• Career leverage
  → Strong performers here grow into senior CS, AM, or leadership roles
• Real impact
  → Your work directly affects customer outcomes and company growth