Senior Desktop Systems Engineer

Senior Desktop Systems Engineer

Locations: San Francisco, California
Categories: Information Technology
Req : 3603

At MoFo, we couldn't write our own success story without yours. Ready to write your story? Join MoFo as a Senior Desktop Systems Engineer on our Information Technology team!

This role can be based in San Francisco.

Are you ready to play a key role in driving growth at a top law firm? We are seeking a Senior Desktop Systems Engineer to manage Azure and Intune environments. In this role, you will oversee analysis, design, implementation, and maintenance of OS deployment, updates, security, and group policy enforcement. You will manage Active Directory, Group Policy, Bit Locker, BIOS, and OS security policies.

You will handle level 3 support tickets, resolve vulnerabilities using scripting and Power Shell, and ensure high client services and satisfaction across all responsibilities and areas of the position.

• Establish, engineer, and implement procedures and processes to improve efficiency and the quality of the user experience with applications and systems.
• Install, maintain, and administer Azure, Intune, Active Directory, GPO, OSD, Bit Locker, Office
  365 and ensure services and needs are met.
• Utilize in-depth application knowledge to identify, anticipate, manage, and resolve complex problems relating to Active Directory, Azure, Intune, operating system management and security dev ops and related technology in use at the firm.
• Engineer and implement operating system deployment, software and patch distribution management such as RIS/WDS, WPE, MECM/SCCM/OSD, Intune, WSUS.
• Evaluate and recommend workstation hardware, such as desktop, laptop, tablet computers, peripherals and accessories.
• Ensure all operating systems have the latest security updates, service pack level including device driver maintenance through the use of patch management and/or software distribution as well as operating system builds with WDS, OSD, and WPE.
• Create, deploy and maintain automated installations and repetitive tasks associated with workstation and server administration using scripting languages such as Power Shell, Windows Host Script.
• Lead in application installation package creation with Task Sequencing, Power Shell and Windows MSI.
• Possess in-depth knowledge of Microsoft Azure Intune and Power Shell to meet the firm needs to resolve and troubleshoot problems in areas of expertise.
• Provide technical support to other IT analysts, assisting them with the operating system deployment, cloud and application software installation.
• Log technical support incidents and requests into the ticket management system from live calls, email, and voice mail systems. Monitor support center incidents assigned to the team to ensure SLAs and OLAs are met for responding to and resolving incidents. Provide succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participate in Problems and Knowledge initiatives and other process improvements.
• Prepare and update technical documentation; ensure non-technical decision makers understand technical matters.
• Reachable outside of standard working hours as needed.

• Bachelor's Degree in related field or educational and work equivalent.
• 10+ years' experience leading department goals and administrating and managing Microsoft Azure, Intune and other Microsoft Cloud technologies.
• A minimum of 5 years of experience in creating and supporting Operating System images for workstation and server hardware and virtual machines in an enterprise environment.
• Experience in a law firm environment a plus, experience maintaining the core infrastructure of the workstation and server imaging, software, and patch distribution management such as RIS/WDS, WPE, MECM/OSD, WSUS.
• Strong knowledge of scripting language and automation of repetitive tasks through scripting language in Power Shell, also nice to have Windows Host Script.
• Strong knowledge of application installation package creation using Task Sequencing, Power Shell and/or Windows MSI.
• Ability to perform quality assurance and testing for both client/server and web applications.
• Ability to partner with both software development and software integration specialists and Firm business process owners.
• Solid understanding of the application lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.

At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.

• About Us:
• Diversity + Inclusion:
• Commitment to Pro Bono:
• The MoFo Foundation:

MoFo offers a comprehensive benefits package starting on your first day.

• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and…