MSP Technician

Diligex is seeking an MSP Technician to join our growing team on a full‑time basis. This associate level position is suitable for someone with 1‑2 years of experience in IT. We’re looking for people who are passionate about technology and love making customers happy.

The Technician will work 80% from home and 20% from client locations. Candidates are required to live within 20 miles of the San Francisco Bay area.

• Provide remote and onsite support for our customer base, including support of desktops, applications, mobile devices and user accounts. This includes break/fix, root cause analysis, and implementation of preventative measures.
• Perform Level 1–2 technical support on our Help Desk team.
• Perform end‑user on/offboard and computer setups.
• Monitor and manage various client systems, company services and business support systems.
• Create and update documentation of customer and business support systems, including customer setup guides, client configurations and network diagrams.
• Perform remote and onsite project work such as client onboarding, office build outs, workstation setups and migrations.
• Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).
• Ensure the integrity and timeliness of in‑house and client system backups.

• Technical certification from at least one major hardware/software vendor. MCP is preferred.
• 1‑2 years of experience providing outstanding customer service via phone, email and in‑person in a technical support role.
• Experience working in a hands‑on IT support environment.
• Excellent verbal and written skills.
• Ability to effectively prioritize tasks and manage a request queue in a fast‑paced environment.
• Ability to work both independently and in a team.
• Ability to think fast, make sound decisions and multitask.
• Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.
• A flexible schedule that permits working Monday‑Friday 9:30 AM–6:30 PM as well as occasional nights and weekends for implementation work.
• Client operating systems:
  Windows, MacOS
• Microsoft Office
• Microsoft Office 365 user administration
• Solid understanding of basic networking fundamentals (routing, NAT, DNS).
• Have worked for a Managed Services Provider (MSP).
• Have experience with PSA and RMM tools such as Kaseya, Connect Wise, Continuum, Labtech or N‑Able.
• Have your own transportation.

• Salary of $68,000+ based on experience, with additional benefits potential.
• Company‑sponsored 401(k) plan.
• Technical training and equipment allowances.

Entry level

Full‑time

Engineering and Information Technology

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