Programs Manager

About us

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan.

• We are guided by a set of values that are at the core of our actions and define our culture:
  Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.
  
  Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

• Design, launch, and manage Sierra’s core people programs starting with a focus on onboarding as we scale. Creating a people program strategy to help iterate on and launch new programs such as performance, engagement, learning, and manager enablement.

• Partner closely with HR, Legal, Finance, and business leaders on organizational planning, talent initiatives, and company-wide people programs.

• Advise and support employees and leaders by providing clear guidance on people policies, programs, and best practices, backed by strong documentation and communication.

• Use data and insights to measure, iterate, and evolve programs
  , while staying ahead of trends in People Ops and employee experience.

• 7+ years of experience in People Operations, HR Programs, Talent, or a related people-focused function within high-growth environments.

• Experience designing and scaling people programs across the employee lifecycle in fast-moving, global technology companies.

• Strong communication and relationship-building skills — able to partner effectively with executives, managers, and cross-functional teams.

• Exceptional program and project management capability, with the ability to drive complex initiatives from concept to execution.

• Analytical and systems-thinking mindset, comfortable using data, tooling, and process design to improve operational efficiency.

A passion for building clarity, culture, and connection in a rapidly evolving startup environment.

• Experience supporting or designing programs for global teams across multiple regions.

• Familiarity with HR tools and platforms (HRIS, onboarding systems, performance tools, etc.).

• Background in organizational development, employee experience, or Learning & Development.

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each…