IT Operations Engineer San Francisco

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative work spaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically.

Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at

To achieve our ambitious goals, we’re looking for an IT Helpdesk Engineer to join our team in San Francisco, ensuring smooth IT operations, providing Executive Support, and supporting events and large meetings. This role requires a generalist with exposure across IT domains (IAM, MDM, AV, SaaS administration, etc.). We’re looking for a tech-savvy individual with excellent communication skills, technical knowledge, and a high degree of ownership to be available in the hub to deliver a seamless user experience.

Superhumans’ engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog.

As an IT Helpdesk Engineer, you will collaborate with the global team to continuously improve the service delivery of the frontline IT team. Your responsibilities include coordinating executive support, supporting general support requests, and collaborating with the on-site team for AV and event support. Your participation in the planning and design of the IT service will help ensure a consistent, seamless experience across all our hubs.

• Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration
• Provide a single point of contact for executives based in the SF hub
• Coordinate with other team members to support events and large meetings, coordinating additional resources as necessary
• Maintain and troubleshoot IT assets in our office, including computers, laptops, printers, and AV equipment
• Provide hardware and software to existing team members and new hires
• Support ZOOM rooms in person and remotely
• Maintain accurate IT and AV support requests, resolutions, and equipment inventory records
• Stay up-to-date with the latest IT trends and technologies to recommend improvements and enhancements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Driven to provide outstanding customer service and has excellent communication skills
• Experience in supporting executives and high-profile team members
• Experience in IT support, A/V equipment management, and event coordination
• Strong knowledge of macOS and Windows operating systems
• Excellent troubleshooting and problem-solving skills
• Excited to work independently and as part of an international team
• Detail-oriented and organized with strong documentation skills
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross‑functional teams, and thrives in fast‑paced, results‑driven environments.

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home…