HAND & FEET Support Engineer

Overview

4+ Years of experience

• Maintain DC Inventory
• Update Firmware, BIOS and drivers etc.
• Vendor co-ordination for hardware issue
• Share Logs with Vendor for hardware issue
• Parts received and return
• Server Mounting / Movement
• Rack Movement
• Network Connectivity
• Coordination with Teams (Network, VM, Storage, Backup & Unix)
• Coordinate with Logistics Team
• DC cleanup
• Labelingon Racks and Devices
• ATS and PDU Installation / Configuration
• Respond to customer queries and handle escalation
• Provide H&F Support at Data Center to remote team
• Provide H&F Support at MDF to remote team
• Provide H&F Support at IDF to remote team
• Provide escort to vendor for activities under HCL Support at DC, MDF, IDF
• Data Center Management
• MDF / IDF Management
• DC Walkthrough as per Customer guidelines
• DC/MDF/IDF UPS Management and Support
• ER2 Pickup scheduling and coordination
• Device rack/stack/un-rack
• Data Center access log management
• Spare h/w inventory management
• DC/MDF/IDF HVAC Management and Coordination
• DC/MDF/IDF Power Management and Coordination
• Site visit to address/validate ISP;
  Fiber Cut and Power issues
• H/w replacements
• Involvement during Monthly/Weekly Generator Testing
• Provide H&F Support for all required INC, SCTASK and CHG
• H&F support, manage, handle and troubleshoot major data centers equipment's including short and long distance hospitals and clinics.
• Installing, configuring and maintaining latest Windows and Unix servers
• Managing and Troubleshooting VMware 5.0, 6.5, 6.7, 7.0
• Working with OEM hardware (DELL/Client/IBM), & remote connectivity tools
• Installation (vSphere 7.x), configuration (vCenter, ESX 7.x, SRM) and managing VMWare environment
• VMware ESXi Builds, Troubleshooting, Patching, Support Uplifts and Migration
• Configure and deploying new Dell, Client, and Cisco UCS Blades-Blade / Rack Server Firmware, patching and driver update etc
• Troubleshoot Storage Components like Internal storage, Attached storages, SAN Switches, HBA, LUN & Mapping, RAID groups, Volume Groups etc
• Troubleshooting technical issues related and handling escalations
• Troubleshoot hardware issues on Storage Environment and coordinate with multiple teams
• Analysis, optimization, design, installation, configuration, maintenance, troubleshooting
• Provide H&F Support for backup devices, rack-stack and troubleshooting H/w issues
• H&F support, manage, handle and troubleshoot major data centers equipment's including short and long distance hospitals and clinics.
• Install, configure and support network equipment including large routers, large switches, medium switches and small switches to maximize network efficiency and security and, update to the latest firmware releases.
• Planning, communicating and executing any changes in the network environment by following the Customer change management process
• Managing and supporting UPS, PDUs which is Connected with Network Gears and Replacing Faulty Batteries
• Working on pre-approved projects (PPH)