Lead Researcher, Mulesoft

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Role Description

We are seeking a Lead Researcher to support our API‑led integration and automation platform that enables organizations to connect applications, data, and systems across the enterprise. This researcher will distill complex problems into insights that inform product, design, development, and business decisions; eagerly seek out and triangulate data from diverse sources, leverage new approaches to get at the heart of the issue, and have expertise with the “tried and true” research methods.

They will run a combination of both strategic and tactical research in order to learn about and advocate for our users, including Salesforce admins, developers, architects, IT decision makers, and end users.

The ideal candidate will have domain expertise in enterprise‑grade platforms that enable API management, systems integration, data connectivity, and application orchestration across hybrid and multi‑cloud environments. Candidates should also have some experience and understanding of Generative AI and related technologies.

Responsibilities

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross‑functional stakeholders.

• Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.).

• Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions.

• Socialize insights with cross‑functional stakeholders to influence their decision‑making.

• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.

• Work on fast‑paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams.

Minimum Requirements

Please include a portfolio of 1‑2 research projects with details of your direct contributions with your application.

• 7+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization.

• Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools.

• Proven track record influencing product direction and strategy with actionable insights.

• Ability to plan, design, execute and communicate both strategic and tactical research engagements.

• Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders.

• Experience working in cross‑functional teams (e.g., customer success, solution architects, design, product management, engineering, marketing).

• Excellent project management, communication, storytelling, and presentation skills.

• University degree in a research‑ or business‑focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research).

• Ability to work across a globally distributed team.

• Bonus:
Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chain.

Benefits & Perks

• Comprehensive benefits package including well‑being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World‑class enablement and on‑demand training with

• Exposure to executive thought leaders and regular 1:1 coaching with leadership.

• Volunteer…