Support Engineer III, CrossBorder

Overview

You will be instrumental in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements. You will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to improve their processes. You will be responsible for implementing, and maintaining the solutions you provide.

You will work with our other technical teams to ensure the design is effective and complements our other tools, such as Laserfiche ECM, Concur, and other in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS. You will also be supporting enterprise-wide implementations of Web Applications/SaaS applications.

You will be instrumental in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements. You will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to improve their processes. You will be responsible for implementing, and maintaining the solutions you provide.

You will work with our other technical teams to ensure the design is effective and complements our other tools, such as Laserfiche ECM, Concur, and other in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS. You will also be supporting enterprise-wide implementations of Web Applications/SaaS applications.

• Have the ability to learn technical concepts quickly with a strong sense of urgency
• Have enthusiasm for working in a fast paced, rapidly changing environment
• Be a creative problem solver, who is passionate about innovation and customer experience.
• Have strong written and oral communication skills
• Can deal with ambiguity; work with minimum supervision.

• 2+ years of software development, or 2+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

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