AI Specialist Solution Engineer - Public Sector

AI Specialist Solution Engineer - Public Sector

January 16, 2026

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You are the future of Salesforce.

Applications will be accepted until February 16, 2026.

Job Details

An AI Specialist in the Global Public Sector is an expert in understanding Salesforce Artificial Intelligence solutions and is responsible for designing, architecting, and demonstrating the next generation of Agentic AI solutions. The AI Specialist will leverage the Salesforce platform and the broader AI ecosystem to modernize government, education, and non-profit services, using AI to automate tasks and support Generative AI and Predictive AI features across Public Sector use cases.

A critical component of this role is navigating the intersection of innovation and regulation. The AI Specialist will ensure the ethical use of AI via Salesforce capabilities and approaches including the Einstein Trust Layer and Agentforce Observability, adhering to global compliance standards (e.g., FedRAMP, IL4/5/6, GDPR). As a trusted advisor, the AI Specialist will guide customers and agency leaders in shaping AI strategies that promote efficiency, transparency, and equitable outcomes for all citizens.

Responsibilities

• Architect Agentic Workflows:
Design and demonstrate Employee, Service, and other types of Agentforce Agents that reason, orchestrate multi-step tasks, and execute actions across public sector systems.

• Data Foundation & Grounding:
Demonstrate and collaborate with customers to identify foundational data-centric solutions using the Salesforce platform and Salesforce Data Cloud to enable Agentic and general Salesforce AI solutions grounded in relevant data to increase trust and reduce inaccuracies.

• Trust & Governance Leadership:
Serve as an expert on AI trust and governance on the Salesforce platform, including the Einstein Trust Layer, Session Tracing Data Model (STDM), and Data Cloud for AI governance, management, and observation.

• AI Workshops & Prototyping:
Lead "Build with AI" workshops and develop high-impact proofs of concept (POCs) that show how GenAI can solve agency pain points (e.g., benefits eligibility or emergency response routing).

• Technical Sales Authority:
Serve as the technical lead for strategic RFPs, ensuring AI solutions are architecturally sound, scalable, and integrated with existing government legacy systems.

• Product Feedback Loop:
Collaborate with Salesforce Product Engineering to relay field requirements and prioritize Public Sector needs for feature parity in the product roadmap.

Core Skills & Requirements

• Educational Foundation: B.S. in computer science, engineering, mathematics, or equivalent technical experience in implementation or technical pre-sales.

• Sales Engineering Excellence: 5+ years of experience in technical pre-sales, focusing on SaaS, Cloud, or Enterprise AI.

• AI/ML & LLM Mastery:
Deep understanding and experience with multiple LLM models and integration via APIs with 3rd party solutions. Knowledge of integrating predictive and generative models into business processes and workflows.

• Prompt Engineering & Orchestration:
Proficiency in advanced prompt engineering techniques (Chain-of-Thought, ReAct) and experience with AI orchestration frameworks.

• Data Architecture:
Strong understanding of vector databases, semantic search, and how unstructured data, images, and multi-modal solutions can be used in RAG-based solutions.

• Public Sector Acumen:
Familiarity with ethical implications of Generative AI in government, including bias mitigation and the Right to Explanation for automated decisions.

• Communication Mastery:
Ability to move from deep technical discussions to high-level strategic presentations for a C-Suite…