Lead Data Analyst, Customer Experience Analytics
Job in
San Francisco, San Francisco County, California, 94199, USA
Listing for:
Uber
Full Time
position
Listed on 2026-01-20
Job specializations:
-
IT/Tech
Data Analyst, Business Systems/ Tech Analyst, Data Science Manager
Salary/Wage Range or Industry Benchmark: 162000 - 180000 USD Yearly
USD
162000.00
180000.00
YEAR
Job Description & How to Apply Below
About the Role
We are seeking a highly motivated and skilled Lead Data Analyst to join the Global Strategy Analytics team and become a key player in shaping the future of support Global Strategy Analytics team provides top-quality business performance reporting, targets, and analysis to enable Uber's Community Operations (Comm Ops) to make strategic, data-driven decisions. As a senior member of the team, you will apply your strategic and analytical thinking to answer critical business questions.
This will entail designing and running deep analyses, working cross functionally (Product, Operations, Finance etc.) to generate insights, and sharing your recommendations with senior leadership to drive global change.
What the Candidate Will Do
Develop executive-level analyses, communications and presentations for senior leadership.Perform deep-dive analysis to unpack insights and recommend solutions to business problems.Translate ambiguous questions into data-driven recommendations.Develop an in-depth understanding of business performance and share strategic insights with senior leadership to influence decision-making.Write complex SQL queries to extract, manipulate, and analyze data.Identify, plan, and execute projects and root cause analyses to improve existing processes.Help uplevel the skillsets of more junior analysts on the team.Basic Qualifications
6 years of work experience in finance analytics, business analytics, data analytics, or within a similar field.Advanced SQL skills.Experience with Tableau and/or a similar data visualization tool.Bachelor's Degree.Preferred Qualifications
Masters Degree.High technical proficiency in common analytics & reporting tools (e.g., Tableau, Google Data Studio, Google Sheets/Excel).Experience in Python.Experience working with customer support or customer insights.Advanced data analysis skills leading to actionable recommendations.Experience in leading high-visibility projects and influencing others in a cross-functional team environment.Excellent communication skills, with the ability to present complex data insights to both technical and non-technical audiences.Strong sense of ownership and accountability.Curious, self-directed, and impact-driven— you chase high-impact problems to deliver solutions.Comfortable with ambiguity and switching contexts in a fast-moving environment.Experience in communicating with and presenting to senior leader.Strong storytelling ability:
Distilling exciting and hard-to-find insights into a compelling, concise data story.Comfort in working with ambiguity in a fast-paced environment.Experience in data extraction, wrangling, and building pipelines.Strong analytical and problem-solving mindset.Highly self-motivated, proactive, and able to drive projects independently.Excellent communication and interpersonal skills.Detail-oriented mindset, with a focus on accuracy, efficiency, and process standardization.For San Francisco, CA-based roles:
The base salary range for this role is USD $162,000 per year - USD $180,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-
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