Head of Customer Experience

Head of Customer Experience
Location: San Francisco, CA
Work Set-up: On-site, 5 days/week
Compensation: $180K–$220K Base + Equity

We’re seeking a Head of Customer Experience & GTM Strategy to join a fast-growing AI SaaS organization transforming how enterprise tax and accounting professionals operate. This is a first-of-its-kind hire, ideal for a highly driven operator who thrives in building things from the ground up (0→1) and influencing strategy at both the customer and executive levels.

• Partner with enterprise sales teams to deliver product demos and support account managers with in-depth feature walkthroughs
• Troubleshoot customer workflows, identify pain points, and drive resolution in close partnership with engineering
• Engage directly with enterprise clients to understand processes, uncover opportunities, and provide actionable insights for product development
• Build customer success processes, playbooks, and tools to drive deep engagement with 7–15 large accounts
• Act as the primary evangelist for the platform, translating value to new stakeholders and building strong cross-domain relationships

• 5+ years of experience in consulting AND customer success or GTM strategy, ideally in a startup environment
• Proven experience managing enterprise client relationships
• Experience building processes, playbooks, and tools to scale customer experience
• Comfort working with technical products or complex B2B industries (highly desirable)
• Strong communication and stakeholder management skills; ability to influence across multiple teams

• Build Customer Experience from the ground up in a high-impact, post-acquisition environment
• Work directly with executive leadership, including CEO and Head of Ops
• Competitive compensation: $175–215K base + performance bonus + equity
• Opportunity to shape customer success strategy at a rapidly scaling AI SaaS company with enterprise reach

This is a unique chance to define how enterprise clients experience and adopt an innovative AI platform, with full visibility and influence across sales, product, and engineering teams.