Tier 1 Technician

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in more than 100 companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world‑class support to over 12,000 clients.

Lyra Technology Group is seeking a Tier I Technician for their operating company, Pact‑One Solutions, based in the Bay Area and Las Vegas, NV. As a Tier I Technician at Pact‑One Solutions, you will interface directly with our clients at their dental practice locations across the Bay Area. As a key contributor, you’ll work on challenging network projects, troubleshoot client issues with cross‑functional teams, and maintain cordial and professional client relationships.

With more than 20 years of experience, Pact‑One Solutions is a rapidly expanding MSP IT firm with a focus on dental practices. Our passion is collaborating as a team to provide excellent client service through high‑performing networks and enduring partnerships.

• Drive to client sites in the Bay Area to set up workstations, troubleshoot dental software, and fix hardware.
• Install, upgrade, and support Windows desktop and server operating systems.
• Configure, troubleshoot, and maintain:
  • Windows Servers and desktops
  • Active Directory
  • Firewalls, antivirus, email, and backup systems
• Provide on‑site support while upholding strong, professional client relationships.
• Coordinate with internal teams to resolve complex issues and implement projects.
• When you aren’t needed in the field, support clients remotely from home.
• Build relationships:
  Get to know the doctors and office staff you support, becoming their trusted tech hero.

• At least 1 year of technical experience (Retail IT/Repair experience is a great foundation).
• Strong interpersonal skills are a must; ability to explain technical issues to a dentist or office manager without using jargon.
• Valid CA driver’s license with a clean driving record. Company car and gas card will be provided for business use.
• Ability to lift up to 50 lbs. Needed for moving workstations, unpacking servers, and crawling under desks.
• Eager to learn. Dental IT involves specialized equipment (sensors, X‑rays, practice management software) – we can teach you the tech if you bring the attitude.
• Willing to travel to Las Vegas for a final in‑person interview and to spend the first month of employment there for comprehensive training. Hotel accommodations, transportation and food stipend will be provided.
• Great customer service skills with an attention to detail.

Target salary: $22 per hour
. The role is full‑time, operates remotely in the Bay Area, and offers benefits with potential overtime pay. Successful applicants must pass a background check and drug test, and have valid automotive insurance and a clean driving record.

If this opportunity interests you, let’s have a conversation.