Solution Engineering Manager, Midmarket

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton.

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The Solution Engineering and Technical Services (SETS) team at Ironclad collaborates closely with prospective customers and Ironclad’s Sales, Success, Product and Implementation teams, forming a critical technical overlay to the solution evaluation process. As a Senior Manager within the SETS team at Ironclad, you will report to the global head of SETS and play a pivotal role in driving our sales and success efforts with our Midmarket customers.

You will lead a team of highly skilled Solution Engineers (SEs) and will be responsible for enabling them to support our customers, and to act as solution advisors as they evolve their Ironclad-based solutions. The ideal candidate will have a deep understanding of our products and services, extensive experience in sales support, and a proven track record of building and leading successful solution engineering teams.

What You Will Be Doing

• Build, lead, and mentor a high-performing Solution Engineering team.

• Foster a collaborative and innovative team culture that’s positive, motivating, and performance-driven.

• Serve as a subject matter expert in supporting the sales team throughout the customer lifecycle, ensuring technical alignment with customer needs to help them evolve and expand their use of Ironclad.

• Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform.

• Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team.

• Work closely with Sales leadership to understand deal support needs for the Midmarket segment and establish effective and scalable engagement models for deal cycles.

• Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits.

• Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance.

• Collaborate with cross-functional teams to align solution engineering efforts with overall business objectives and company priorities.

• Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience.

• Bring actionable insights back to Ironclad’s Product Team to help us evolve our platform from the lens of the customer.

• Help Ironclad scale through external and internal education and enablement efforts. Share your knowledge!

Key Skills

• 1-3 years of experience leading a solution engineering/architecture team in the Enterprise space, preferably in a B2B SaaS setting.

• Experience hiring, motivating, and developing a team.

• Proven track record of successfully supporting scalable deal cycles in Midmarket sales.

• Strong ability to work with technical and non-technical teams, and ability to translate technical concepts into business value.

• Excellent communication and presentation skills.

• Strong listening and ability to understand customers' needs. You think…