Technical Services Manager

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton.

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The Solution Engineering and Technical Services (SETS) team at Ironclad partners closely with prospective customers, as well as Ironclad’s Sales, Success, Product, and Implementation teams, serving as a key technical resource throughout the solution evaluation process.

In this role, you will report to the global Head of Solution Engineering and Technical Services and lead the Technical Services team, which delivers a variety of overlay support and services for both pre- and post-sale GTM activities within the Customer Outcomes organization. The team is composed of Demo Engineers and RFP specialists. As the first-line manager, you will be responsible for driving high performance across these areas and collaborating closely with adjacent teams.

You will also play a key role in shaping scalable strategies for your team to support broader GTM initiatives.

As a first line leader, mentor and manage the Technical Services team, ensuring the high quality delivery of key team functions. Oversee the recruitment, development, and performance of the team. Continue to evolve job families and competencies as necessary.

Delivering compelling product demos is essential for winning deals and educating prospects, customers, and analysts. We must provide standard demos that showcase key capabilities and common customer scenarios, as well as tailored demos for strategic or high-value opportunities. Ensure your team supports scalable demo delivery by maintaining repeatable demo environments, engaging stories, and clear value messages for all GTM customer‑facing roles.

Continue to enhance our ability to quickly create configured demos. Collaborate with EPD to improve tools and environments, making the process more efficient and supporting new and emerging product capabilities.

Responding to Requests for Proposal (RFP), Requests for Information (RFI), and security questionnaires is a critical part of our sales process for CLM solutions. Establishing and maintaining an efficient, end‑to‑end process for evaluating and answering these requests enables us to target ideal customers and accelerate deal cycles.

Ensure your team delivers effective support for RFP, RFI, and security responses tied to sales opportunities. Maintain tools for capturing standard answers, leverage existing customer enablement resources, coordinate with Technical Writers, and actively support response activities. Focus on improving efficiency, increasing win rates, disqualifying poor‑fit deals, and providing timely, predictable support. Align closely with teams responsible for updating product documentation to ensure consistency and accuracy.

Maintain deep expertise in the company’s products, services, and the broader CLM landscape to ensure the team’s efforts are aligned with delivering strong customer outcomes. Enable customer‑facing team members to effectively position both current functionality and upcoming roadmap capabilities. Collaborate with EPD to provide product…