Customer Success Manager

Job type:
Full Time
· Department:
Operations
· Work type:
On-Site

Compensation: $150k–$200k TC

Virio is building the AI marketer for enterprise
.

We help vertical SaaS companies turn Linked In into their #1 GTM channel. Virio pairs world-class content engineers with agentic AI research to create brand-safe, ICP-targeted executive content that drives real pipeline, not vanity metrics.

Today, we run a done-for-you content engine for B2B executives. Tomorrow, we’re building a fully autonomous AI marketer embedded inside enterprise teams.

Own a portfolio of 10–20 high-value SaaS customers
, with ACVs ranging from $60k to $500k+

Build trusted, executive-level relationships with founders, CMOs, CROs, and GTM leaders

Lead onboarding, adoption, and ongoing strategic engagement to drive clear, visible customer value

Support renewals and expansions in close partnership with leadership (this role influences revenue, even if you’re not quota-carrying)

Act as the connective tissue between customers, product, and GTM — surfacing insights that shape roadmap and positioning

Manage complex, fast-moving accounts without heavy process or hand-holding

Help refine and scale Virio’s Customer Success playbook as we grow rapidly

Execution-first — you don’t wait for perfect process; you move

Comfortable in real startup chaos (not corporate “fake chaos”)

Strong communicator who can hold their own with senior executives

Strategically fluent in B2B marketing and GTM (funnels, CAC/LTV, ABM, sales cycles)

Tech- and startup-literate — you understand how Series A–C companies operate

Experienced managing mid-market to enterprise ACV accounts

Highly organized and detail-oriented — you can juggle 10+ accounts without dropping balls

Craft-focused — we care more about how well you operate than how long you’ve been operating

Experience with
Linked In and/or video-based content strategies

Background in agencies, studios, or client-facing marketing roles

Familiarity with AI-powered GTM or content tools

Experience supporting expansions from single-seat to multi-seat or enterprise deals

Experience supporting renewals with CMO / VP-level buyers

Experience in fast-scaling startups where playbooks are still being built

Comfort working closely with founders and exec teams

Foundational role → Help define what Customer Success looks like in an AI-first GTM company

Elite environment → High standards, fast pace, and real ownership

Career leverage → Strong performers here grow into senior CS, AM, or leadership roles

Real impact → Your work directly affects customer outcomes and company growth