Supervisor of Business

Position: Supervisor of Business Applications

Location: San Francisco (CA) |
Employment Type: Full Time - 40 hours per week |
Job Level: T6 |
Work Preference: Hybrid |
Job Code: 240040

Job Description:

We are looking for an experienced and motivated Supervisor of Business Applications to lead and support a team responsible for delivering stable, secure, and high performing business applications. This role plays a critical part in ensuring technology solutions effectively support key business functions while driving continuous improvement and innovation.

Team Leadership and Application Operations

Supervise the day to day operations of the Business Applications team, providing direction, support, and mentorship to ensure reliable application performance. Oversee the configuration, implementation, and ongoing support of business applications to ensure alignment with organizational goals. Manage incident response and troubleshooting efforts in collaboration with internal teams and external vendors. Ensure accurate documentation of business processes, system configurations, and application changes.

Partner with IT leadership to define and execute strategies for application development, optimization, and support. Maintain strong relationships with third party vendors and manage contracts related to business applications. Promote application performance, security, and compliance with internal policies and industry standards. Support team development by coaching and mentoring application analysts and encouraging professional growth. Stay current on emerging technologies, trends, and best practices and recommend improvements where appropriate.

Application

Development and Support

Oversee the development, enhancement, and maintenance of business critical applications supporting financial operations such as Accounting, Risk Management, and Treasury. Ensure applications operate efficiently and address performance issues, defects, and enhancement requests in a timely manner. Collaborate with business stakeholders to gather requirements and translate them into clear technical specifications. Coordinate application upgrades, system integrations, and migrations while minimizing disruption to business operations.

Stakeholder

Management and Collaboration

Serve as a primary liaison between business users, IT teams, and external vendors to ensure applications meet business needs and strategic objectives. Facilitate clear communication around project timelines, deliverables, and expectations. Work closely with other IT leaders and teams to ensure seamless integration of business applications across the enterprise.

Continuous Improvement and Innovation

Drive initiatives to improve application reliability, performance, and functionality. Evaluate new tools, technologies, and practices that can enhance team efficiency and application effectiveness. Stay informed on industry trends, software advancements, and cloud technologies to support future improvements.

On Premises, Hybrid, and Cloud Environments

Supervise applications across on premises, hybrid, and cloud environments. Partner with infrastructure and cloud teams to ensure stable, secure, and high performing application environments. Support the transition of applications to cloud or hybrid architectures in alignment with organizational cloud strategies. Ensure governance, monitoring, and proactive optimization across all environments.

Risk, Compliance, and Security

Ensure business applications comply with regulatory requirements and internal security standards, including SOX and PCI DSS. Collaborate with cybersecurity teams to protect applications from threats and vulnerabilities. Support audits, risk assessments, and disaster recovery planning for critical applications.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience

A minimum of five years of experience in the implementation, configuration, and support of business applications, with strong troubleshooting and problem solving skills. Prior experience supervising or managing application development or support teams is preferred. Experience in the financial services industry and familiarity with Dev Ops tools and…