Tech bar Analyst
Listed on 2026-01-17
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IT/Tech
IT Support, Technical Support
A Bachelor’s or Higher Degree is the minimum entry required for the position
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Job Description- Skill Set : OS Imaging MAC
- Total Experience : 5.00 to 15.00 Years
- No of Openings : 1
- Job Post Date : 09/09/2025
- Job Expiry Date : 30/01/2026
- Domain : IT
- Location : SAN FRANCISCO [United States]
Recruitment
Business
Title:
Tech bar Analyst
Job Summary:
As a Tech bar analyst you will assess, troubleshoot and resolve employee requests in person as needed daily. Requests will vary from hardware and software to corporate infrastructure related issues requiring on-site analysis & resolutions. You’ll provide outstanding customers. service while managing engagement between end users, operational leadership, and IT teammates.
Required Skills/Experience
- Experience collaborating with various teams in a service-oriented customer-success environment
- Experience troubleshooting issues, researching solutions, and problem-solving efficiency
- Ability to learn & adapt quickly to new technologies and business requirements
- Ability to solve complex incidents by applying well-known documented solutions and processes, while maintaining task ownership to completion with minimal direct supervision
- Ability to communicate with different audiences, regardless of technical understanding, across multiple channels including face to face, instant messaging, emails, and video conferencing
- Ability to leverage attentive listening to understand and empathize with customer needs
- Experience supporting various OS in an enterprise environment including:
MacOS (primary), Windows 10 (secondary), iOS, and Android - Experience supporting various hardware in an enterprise environment including:
Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android), and standard peripherals - Experience supporting and troubleshooting corporate networks and remote user environments
- Experience supporting and troubleshooting L1 Active Directory related issues
- Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)
- Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed
- Adherence to security policies and corporate best practices
- Ensuring support content is accurate and up to date (Knowledge base maintenance)
The pay range for this role is $50,000 - $55,000
* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.
Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_A
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