IT Support Engineer AOM), One Medical IT Support

IT Support Engineer I - After hours (AOM), One Medical IT Support

Job  |  Services LLC
Final date to receive applications:
Dec 30, 2025

One Medical is a primary care solution that challenges industry status quo by making quality care more affordable, accessible and enjoyable. We are on a mission to transform healthcare by improving the experience for patients, providers, employers and health networks. Our seamless in‑office and 24/7 virtual care services, on‑site labs and preventive programs have delighted people for fifteen years. In February 2023 we joined Amazon to deliver exceptional health care to more consumers and collaborators, and we are building a diverse, driven and empathetic team that thrives in an inclusive environment.

We are looking for a passionate IT Support Associate to ensure that our clinical teams, administrators and corporate staff have the IT support they need to perform their jobs efficiently. In this role you will report directly to the IT Manager, providing technical assistance and troubleshooting for internal users across our nationwide network of medical offices.

Key job responsibilities

• Serve as the first point of contact for One Medical users, documenting support calls and resolutions using our ticketing system.
• Respond to and troubleshoot support IT requests via phone, chat and ticketing system, ensuring timely and efficient support.
• Collaborate with a dedicated IT support team to diagnose and resolve technical issues.
• Provide remote support to employees, ensuring all incidents are addressed in a professional, timely and efficient manner.
• Install and configure hardware/software issues across Windows, macOS and Chrome OS environments.
• Observe and ensure compliance with security and system configuration standards as well as HIPAA regulations.
• Contribute to and maintain the IT knowledge base, ensuring documentation is accurate and up to date.
• Assist in workflow improvements.
• Adhere to shift schedules and timeliness; must be willing and able to work flexible shifts, weekends and holidays.
• Occasional visits to Amazon corporate sites with 24‑hour notice.

• 1+ year of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi‑user high‑availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation
• 1+ year of IT client, server and network service delivery experience
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP)
• 2+ years of corporate setting Windows, Mac or Linux OS support experience
• 2+ years of supporting and maintaining a corporate network environment
• High school diploma or equivalent

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

We will consider for employment qualified applicants with arrest and conviction records, and we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $53,000/year up to $86,700/year. The National base pay for this position ranges from $47,700/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills and experience.

Amazon is a total compensation company, and depending on the position offered, equity, sign‑on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical, financial and other benefits. For more information, please visit  . This position will remain posted until filled. Applicants should apply via our internal or external career site.