Technical Customer Success

About Adapt

Adapt is the AI computer for business. Our mission is to help every company become instantly AI native through providing the most powerful and accessible experience for every job function to collaborate with frontier agents. Everyone in the company - from sales to marketing to business operations - can use Adapt to answer questions, build on-demand dashboards, automate workflows, or build entire applications using the context of their business and the best intelligence available.

The Technical Customer Success ensures companies can instantly become AI-native using Adapt. They act as technical thought partners to operators, helping them design and deploy complex workflows that automate their most critical business processes. They bridge the gap between our platform’s capabilities and our customers' unique operational needs.

We are seeking a product-minded Technical Customer Success to accelerate the adoption of Adapt within the startup ecosystem. You will work with some of the world's most innovative companies, guiding them from initial onboarding to full-scale automation of their operations. You will not just support the product—you will architect the "Ask, Understand, Act" workflows that allow lean teams to punch above their weight.

You will collaborate closely with Sales, Product, and Engineering to deliver high-fidelity feedback from the field, shaping the future of our universal intelligence platform.

In this role, you will:

• Architect AI Workflows:
  Partner with startup founders to map their manual processes and translate them into automated Adapt workflows across tools like Linear, Salesforce, and Snowflake.
• Drive Technical Success:
  Lead hands-on implementation sessions, ensuring customers successfully connect their data sources and achieve "instant action" capabilities.
• Scale the Ecosystem:
  Create repeatable playbooks, template libraries, and technical guides that enable the broader startup community to self-serve and innovate on Adapt.
• Shape the Product:
  Synthesize technical requirements and edge cases from early-stage customers to drive prioritization in the Product and Engineering roadmaps.
• Build Custom Solutions:
  Prototype and deploy custom connectors or scripts to solve novel customer challenges, demonstrating what’s possible with the Adapt platform.

You'll thrive in this role if you:

• Have 5+ years of experience as a Solutions Engineer, Software Engineer, or Technical Founder.
• Possess strong proficiency in JavaScript and understand API integrations (REST, OAuth, webhooks).
• Have a deep understanding of the B2B SaaS stack (CRM, Data Warehouses, Dev Tools) and how they interoperate.
• Are a "builder" who loves hacking on new tools and automating your own workflows.
• Can communicate complex technical concepts to both engineering leaders and non-technical founders.
• Operate with high urgency and thrive in an ambiguous, fast-paced startup environment.

Location

San Francisco, CA Onsite