Technical Consultant

Position: Technical Consultant (Okta)
Overview

In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success.

Additionally you will engage with the full Customer Success team to assure a smooth transition post-deployment to the support/maintenance phases. You will also be responsible for the continuous improvement of delivery processes and methods.

Duties and responsibilities

• Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services.

• Gather, analyze, and document post-sales requirements.

• Communicate to customers and partners at the technical and/or functional level appropriate for the situation.

• Provide excellent design and deployment solutions resulting in extraordinary customer satisfaction.

• Deliver high quality service and leadership to align with customer goals and requests.

• Manage project scope, schedule, status, and documentation.

• Mentor and train customers on the service.

• Act as a liaison between Customers and Product Management to drive product development.

• Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues.

• Interact with management and other roles within the customer organization and Okta.

• Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.

• Perform hands on technical design, configuration, and troubleshooting of the Okta service.

• Shape and influence Okta’s growth and scalability by designing new offerings and finding new ways to deliver customer satisfaction.

• Manage multiple concurrent deployment projects.

• Apply knowledge of technologies and protocols to support identity federation and robust access control models (SAML 2.0, WS-Federation, OAuth, OpenID Connect).

• Apply knowledge of cloud architectures and complex enterprise on-premise IT landscapes while providing customer service.

• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers.

• Utilize knowledge of typical enterprise identity life cycle management processes and standards.

• Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations.

• Provide mentoring, guidance, and expertise to less experienced team members as needed.

• Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking).

• Contribute to a knowledge repository for deployment standard methodologies and continuous improvement.

• Up to 50% travel to customer sites may be required.

Minimum Knowledge, Skills, and Abilities

• 5-7 years experience as a technical consultant delivering solutions to external customers.

• Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation).

• Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc).

• Knowledge of enterprise web technologies, security and cutting-edge infrastructures.

• Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.).

• Ability to work independently and multi-functionally supporting client work.

• Knowledge of enterprise identity life cycle management processes and standards.

• Ability to multi-task and manage multiple customer engagements.

• Able and willing to be a hands-on contributor.

• Excellent communication skills, including issue tracking, triage and crisis management.

• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards.

Nice to have

• Experience in designing and implementing security and identity management solutions for critical systems and programs.

• Experience…