Executive Technical Support Analyst

Responsibilities

• Provide primary technical support for C‑Suite Executives and Assistants across desktop, remote, video conferencing, and events.
• Troubleshoot and resolve complex software, hardware, and connectivity issues; implement corrective solutions.
• Handle confidential assignments independently; act as escalation point for unresolved or specialized issues.
• Participate in global projects
  , ensuring collaboration, accuracy, and timely stakeholder updates.
• Deliver exceptional customer service under pressure; maintain calm and professional demeanor.
• Offer proactive, discreet technical support with minimal disruption.
• Respond quickly,
  identify root causes
  , and advise on preventive measures.
• Ensure SLAs are met/exceeded
  ; maintain knowledge base and process documentation.
• Take on projects independently
  ; provide input on technology roadmaps for executive needs.
• May supervise limited staff and determine methods for new assignments.

• 10‑15 years of C‑Suite technical support experience across PC, Mac, iOS, mobile devices, and enterprise tools.
• Minimum Associate’s Degree in computer technology or equivalent.
• Advanced knowledge of Exchange, Active Directory, MS Office, networking fundamentals
  , and endpoint security.
• Strong experience with video conferencing and collaboration platforms (Cisco, Poly, Slack, Google Suite).
• Preferred certifications:
  ITILv4, ACMT, CCT, CompTIA
  .
• Familiarity with AI tools (ChatGPT, Google Gemini, Notebook LM, Writer).
• Proven ability to diagnose, troubleshoot, and resolve issues in fast‑paced environments.
• Excellent communication and customer handling skills
  ; ability to work independently and in teams.
• Flexible availability and occasional travel for off‑site meetings or emergencies.
• Military IT background a plus.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.