Senior Customer Success Architect - West San Francisco, CA

Senior Customer Success Architect - West

Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—to build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best‑in‑class solution for product, data, and marketing teams.

We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

The candidate MUST be located in the west region (PST or MST). Ideal cities include Seattle, WA;
Portland, OR;
Phoenix, AZ;
Remote – West.

Join us as we deliver innovative and creative solutions to our customers. We’re looking for a Senior Customer Success Architect that will be based in the west region with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward.

The ideal candidate is an enthusiastic professional who thrives in a fast‑paced environment and possesses a strong curiosity for “how things work” and “how things should work.” You are a solution‑ and execution‑oriented individual with a dedication for getting things done.

• Serve as a trusted technical advisor for our customers.
• Possess a mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation and data governance.
• Be an expert in the Digital Optimization System to guide customers as they integrate Amplitude into additional data flows and business processes, making Amplitude an integral business partner.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
• Collaborate cross‑functionally with teams like Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers.
• Potential travel is once per quarter.

• Execution and customer service‑oriented skills, able to effectively prioritize and complete customer deliverables on time and drive outcomes.
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem‑solving mentality and positive attitude toward the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in domains such as product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or integration partners is preferred.

• At least 5 years of customer‑facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.

Amplitude is filled with humble, life‑long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build…