Customer Success Manager

Ads Gency AI – Customer Success Manager

Relocation to San Francisco City Required.

We’re Ads Gency AI — an AI-native startup building a multi-agent automation layer for digital advertising.

Our system uses LLM agents to autonomously launch, scale, and optimize ad campaigns across Google, Meta, Tik Tok, and more — no human marketer required.

Our mission:
build infrastructure where AI runs performance marketing better than humans ever could.

We’re backed by top-tier investors and growing fast — expanding our customer success team to support the next generation of advertisers powered by AI.

As our Customer Success Manager (CSM), you’ll own the customer journey end‑to‑end— from onboarding and training to campaign optimization and retention. You’ll work directly with founders, engineers, and growth specialists to ensure every client achieves exceptional results with Ads Gency OS. This is not a support role—it’s a strategic partner position where you’ll help shape how our AI agents deliver success across channels and industries.

• Onboard & train clients: guide customers through setup, agent configuration, and campaign launch to ensure fast, confident adoption.
• Optimize campaign performance: collaborate with our AI team to analyze ad data, identify insights, and improve outcomes across Google, Meta, and Tik Tok.
• Customer retention & growth: drive renewals, upsells, and expansion opportunities by proving ROI and building trusted relationships.
• Voice of the customer: translate client feedback into actionable insights for the product and engineering teams.
• AI education: help customers understand and maximize the power of Ads Gency’s multi‑agent workflows.
• Process excellence: build scalable success playbooks, documentation, and customer health tracking systems.

• 3–5 years of experience in Customer Success, Account Management, or Growth Operations—ideally at a SaaS or AdTech company.
• Strong understanding of performance marketing (Google Ads, Meta, Tik Tok) and data‑driven strategy.
• Excellent communication and presentation skills— you can simplify complex AI concepts into clear business value.
• Highly organized, proactive, and comfortable managing multiple enterprise accounts.
• Analytical mindset— comfortable with dashboards, metrics, and campaign KPIs.
• Passion for AI, automation, and helping customers win through technology.
• Experience with ad platforms (Google Ads Manager, Meta Business Suite, Tik Tok Ads Manager).
• Familiarity with marketing analytics or BI tools (Looker, Tableau, Data Studio).
• Experience working with AI or automation platforms.
• Background in early‑stage startups where you built CS processes from scratch.
• Proven track record of renewals, upsells, and retention at scale.

• Competitive salary + meaningful equity.
• Work directly with the founders on high‑impact accounts.
• Build customer success systems from 0→1 in a high‑growth AI company.
• Collaborate with a world‑class engineering and product team.
• Shape how AI redefines the future of digital advertising.