Enterprise Technical Success Manager

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We're seeking an experienced Enterprise Technical Success Manager to drive success and strategic growth across our most valued enterprise customers. As the trusted strategic advisor for your portfolio, you'll partner with engineering leaders and technical stakeholders to ensure Circle

CI delivers measurable business impact that transforms how teams ship software.

This role is ideal for customer success professionals with strong technical depth in CI/CD and developer tooling who thrive on solving complex business challenges 'll manage a diverse book of enterprise accounts across multiple industries and deployment models, developing deep customer partnerships that drive adoption, expansion, and long‑term retention. Your technical proficiency combined with strategic relationship management will position you as a trusted advisor who bridges the gap between customer goals and Circle

CI's platform capabilities.

At Circle

CI, our Technical Success team is responsible for ensuring customers realize maximum value from our platform by understanding their unique business challenges and demonstrating how Circle

CI solves critical problems in their software delivery lifecycle.

The Technical Success team operates with a consultative methodology that combines technical expertise with business acumen. We don't just help customers use the platform; we help them achieve quantifiable outcomes that matter to their business. Our success is measured by customer retention, net dollar retention, and our ability to turn customers into advocates. We're committed to developing our team members through mentorship, continuous learning, and clear paths for career progression.

• Own an assigned book of enterprise accounts with a focus on onboarding, driving product adoption, and demonstrating ongoing value to prevent churn and ensure long‑term partnerships.
• Educate customers on new and existing features, strategizing on how to optimize their use of the product and services to drive business value.
• Manage stakeholder relationships across various personas within engineering teams.
• Craft strategic and comprehensive success plans aligned with customers’ business objectives with quantifiable outcomes.
• Coordinate and lead quarterly business reviews with key stakeholders by presenting usage data, performance metrics, business outcomes, and recommendations.
• Work cross‑departmentally with product, data, engineering, support, and sales to find solutions to complex scenarios while delivering an outstanding customer experience.
• Own partnership with Product, bringing 'voice of the customer' to product teams and influencing product direction.
• Partner with dedicated field engineers to ensure technical success.
• Manage customer lifecycle and monitor platform usage to identify potential risk and areas of opportunity.

• Tie business problems to technical solutions and understand technology value propositions.
• Proven track record of managing enterprise accounts and meeting or exceeding retention and growth metrics.
• Deep experience crafting and implementing success plans.
• Strong interpersonal and communication skills, enabling effective connection with diverse stakeholders.
• Excellent problem‑solving abilities, with a focus on strategic thinking and proactive engagement.
• 5‑7+ years of experience in the B2B tech space or SaaS customer success.
• A strong technical foundation in software delivery lifecycle, cloud infrastructure, and developer tools, preferably in CI/CD.
• Previous experience with usage‑driven pricing models.
• Strong knowledge of customer‑success best practices.
• Able to travel for customer onsite and events.

United States Base Pay Range

$133,000—$166,000 USD

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Circle

CI is the world’s largest continuous integration/continuous…