Customer Success Manager

Customer Solutions Engineer / Customer Success — San Francisco (Onsite)

$110K – $165K + Equity | Full-Time | Visa Sponsorship Available

$/yr - $/yr

I’m partnering with one of the fastest-growing SaaS companies in the Construction Tech space to hire a high-impact Customer Solutions Engineer. They’re profitable, scaling rapidly, backed by top-tier investors, and building mission-critical data infrastructure for one of the world’s largest industries. The team is small, elite, and growing quickly and this hire is directly tied to revenue growth.

This is not a “corporate CSM” role. It is a hybrid between Customer Success, Implementation, Solutions Engineering, Sales Engineering, and Product feedback loop.

You’ll work directly with customers 1:1, own onboarding end-to-end, help run demos, configure the product to fit complex workflows, manage multiple projects simultaneously, and help shape how this function scales over the next 12–24 months. You’ll be working closely with founders, product, engineering, and senior stakeholders at customer organizations. Expect real responsibility, fast learning, and meaningful ownership.

What you’ll do

• Lead discovery conversations and product demos

• Own onboarding from start to finish, becoming the primary customer contact

• Configure the platform to fit customer use cases

• Train users and ensure adoption

• Troubleshoot issues with structured, methodical problem-solving

• Manage multiple customer implementations in parallel

• Feed product insights back into engineering

• Help build repeatable processes that scale

Qualifications

• 1–6 years in a customer-facing role (CS, Solutions, Implementation, Pre-Sales, Consulting)

• Experience in SaaS or a top consulting / professional services environment

• Strong structured problem-solving mindset

• Detail-oriented and highly organized

• Eager to learn a complex product and operate in a fast-moving environment

Nice to have

• Experience with SaaS implementations

• Exposure to APIs, SQL, or data workflows

• Construction or accounting familiarity

This role is in-person in San Francisco (Great relocation support available)

If this sounds interesting, share your resume.

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