IT Support Specialist L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee‑first, performance‑based culture and for over 25 years, we have a demonstrated history of supporting category‑defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short‑term and long‑term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people‑first approach, Milestone continues to deliver industry‑leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

As an IT Support Specialist Level 3 you will collaborate with our client’s employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment.

This is a great opportunity to work and grow with a fantastic and rapidly growing company.

• Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)
• Act as an escalation point for front‑line IT support
• Perform project‑based work to improve IT and systems
• Image Mac, Windows, and Linux computers and configure these computers for employees
• Manage IT assets and inventory
• Deploy software
• Help with A/V setup for internal events
• Assist with desktop automation
• Help train and mentor other IT employees
• Showcase your knowledge by training other employees on new applications, hardware, and more

• 1-2 years’ work experience in a technical support or helpdesk environment
• A drive to assist customers and solve their technical problems
• End‑user support experience for MacOS or Windows
• Experience with MDM systems
• Experience troubleshooting Chrome OS
• Command‑line Unix/Linux experience (Shell scripting)
• Experience building Windows images
• Power Shell and Active Directory administration understanding
• Experience using Atlassian products before, especially JIRA
• Great problem solving and intuitive troubleshooting skills
• A strong understanding of connecting computers to networks especially over Wi‑Fi and VPN
• Experience in Gsuite Administration
• Power Shell and Active Directory administration understanding
• Ability to lift 50 lbs computer equipment and hardware, climb ladders and use hand tools where necessary
• Ability to work weekend days
• Previous work experience in a startup or rapid growing enterprise environment
• VOIP administration experience
• Be a serious A/V geek!
• You have a history of expanding your knowledge via technical training and certification

Estimated Pay Range:
The estimated pay range for this position is USD $35.00/Hr. – USD $42.00/Hr. and is a Non‑Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to…