Senior Director, G&A Systems

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

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As the Senior Director of G&A Systems, you will be the strategic technology executive responsible for maturing and scaling the systems that form Klaviyo's corporate backbone. Reporting to the CIO, you will own the definitive technology vision and roadmap for our Finance, People, and Legal organizations. In this critical "leader of leaders" role, you will orchestrate a team of technology leaders to build a world-class, globally scalable, and compliant foundation.

Your leadership will be instrumental in enabling Klaviyo’s continued growth by ensuring our most vital corporate operations are efficient, automated, auditable, and secure.

• Own the G&A Technology Vision and
  
  Roadmap:
  
  Define and own the multi-year technology strategy for all General & Administrative functions, ensuring tight alignment with the CFO, Chief People Officer, and General Counsel's strategic objectives and the company's financial plan.
  
  Own the enterprise application strategy, guiding platform decisions, process optimization and automation at scale.
• Lead a Team of Leaders:
  Lead, coach, and develop a high-performing organization, including a team of managers, engineers and architects. Set a high bar for strategic thinking, operational rigor, and proactive business partnership.
• Master the application systems Core:
  Provide strategic oversight for the entire financial and people systems landscape, including our ERP (Netsuite), Procure-to-Pay (Coupa), revenue systems and Treasury platforms. Ensure these systems are optimized for global scale and public company reporting demands.
• Build a World-Class People & Legal Stack:
  Drive the forward-looking strategy for our People technology (Workday HCM, talent acquisition, total rewards) and Legal technology (contract lifecycle management, equity management) to create a best-in-class employee experience.
• Champion SOX Compliance and Data Integrity:
  Own the design, implementation, and operation of IT General Controls (ITGCs) for SOX compliance. Partner with Internal Audit and external auditors to ensure our systems and processes are auditable and secure.
• Drive key initiatives:
  Relentlessly pursue efficiency and scalability by automating core business processes, including procure-to-pay, record-to-report, and hire-to-retire, freeing up our G&A teams to focus on higher-value work. Be an AI champion and change-agent within the organization to help our partners adopt best practices.
• Manage the G&A Portfolio:
  Assume full ownership of the G&A systems portfolio, including strategic planning, budget management, resource allocation, and executive-level vendor management to maximize ROI.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Required Qualifications:

• 12+ years of progressive experience in enterprise systems or corporate IT, with proven success leading systems to support G&A functions in modern, fast-growing tech/SaaS companies
• A systems thinker who sees the big picture but also understands the operational and technical details to get there.
• A trusted advisor and empathetic partner to the business functional leaders with the ability to translate business needs into systems solutions..
• 5+ years of experience in a "leader of leaders" role, with a demonstrated ability to manage and develop other managers.
• Extensive domain expertise in technology strategy for both Finance and HR within a global, public company.
• Deep, practical experience with SOX IT General Controls (ITGCs) and a history of successful partnerships with internal and external audit teams.
• Proven track record owning and delivering multiple large-scale system…