Customer Success Manager + Equity at eCommerce AI platform

Customer Success Manager ($65k-90k + Equity) at Fast-growing eCommerce AI platform

Salary: $65k-90k + Equity

Company

Description:

Fast-growing eCommerce AI platform

Location: San Francisco, USA

Join a rapidly scaling AI-powered platform revolutionizing eCommerce marketing. As a Customer Success Manager, you'll empower Shopify store owners, driving their growth by optimizing AI-driven campaigns and fostering strong client relationships. This role offers direct impact on product strategy and market expansion, bridging innovative technology with real business results.

• Directly impact client growth by leveraging cutting-edge AI to transform eCommerce marketing.
• Join a rapidly scaling platform, backed by notable founders and experiencing explosive ARR growth.
• Shape both product development and commercial strategy as the company expands its US market presence.

• Onboard and manage relationships with 50+ diverse eCommerce brands, ensuring their success from day one.
• Monitor and optimize paid ad campaigns (Google, Meta) to drive measurable ROI for clients.
• Provide crucial market insights to the product team and partner with sales to refine go-to-market strategies.

• Proven experience running successful Google and Meta campaigns for eCommerce brands.
• Exceptional relationship‑building skills, proactive problem‑solving, and clear communication.
• Comfortable with design tools and adept at creative troubleshooting for ad campaigns.