Desktop Support Specialist

Responsibilities

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Uphold procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in the form of Knowledgebase articles
• Meet or exceed expected customer service levels

• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PCs and laptops.
• Hands‑on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting.
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management.
• Phone and Tablet support (Windows, iPhone, iOS, Android).
• Experience with Ticketing System (Service Now).
• Strong Communications Skills.
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service‑based approach.
• Good written and verbal communication skills.
• Strong organizational and analytical skills.
• Ability to multi‑task and work under pressure.
• Ability to work autonomously and within a team.
• Dress Code:
  Business casual.

Mid-Senior level

Contract

Information Technology

Banking, Financial Services, and Investment Banking