Sales and Success Enablement

About Assembled

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both panies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.

Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

As Assembled's Sales & Success Enablement Manager, you will play a crucial role in shaping our sales and customer success functions. You will have two primary responsibilities. First, develop, organize, and enhance our onboarding experience to ensure our GTM teams are equipped with the necessary tools, resources, and knowledge to succeed. Second, work cross-functionally with Product Marketing, Product, and Sales Engineering to create enablement materials and processes that give our GTM teams the product knowledge they need to successfully sell the Assembled Platform.

This is a hybrid role based out of our San Francisco or New York City office and will require coming in office on Mondays and Thursdays.

• New Hire Onboarding

  • Design, own, and continuously optimize a scalable onboarding program for Sales and Customer Success that supports rapid team growth across segments and roles

  • Drive faster time-to-productivity by equipping new hires with a deep understanding of the product, ICPs, personas, competitive landscape, sales methodology, and internal tools

  • Partner with Sales Leadership, Product Marketing, and Rev Ops to align onboarding content with evolving GTM strategy, segmentation, and quota expectations

  • Build and maintain a centralized enablement hub (playbooks, talk tracks, demos, competitive intel, and workflows) that can scale efficiently as headcount grows

  • Use onboarding data and feedback loops to iterate on content and delivery, ensuring relevance as the business evolves

  • Success metrics may include:

    • Time-to-first deal / first customer live

    • Time-to-quota or ramp attainment by role and segment

    • New-hire certification completion rates and scores

    • New-hire retention and performance at 90 / 180 days

• Ongoing Product Education

  • Work cross-functionally with Product Marketing, Product, Sales Engineering, and Customer Success to translate new features and capabilities into role‑specific, customer‑ready enablement

  • Establish a repeatable product education and certification cadence that scales with frequent product releases and roadmap evolution

  • Own product certification programs that ensure consistent understanding and application of product value across Sales and Customer Success

  • Ensure enablement content supports multiple GTM motions (SMB, Mid‑Market, Enterprise, Expansion, Cross‑Sell)

  • Success metrics may include:

    • Product certification adoption and pass rates

    • Feature adoption and attach rates in closed‑won deals

    • Reduction in sales cycle friction related to product knowledge

    • Field feedback and enablement satisfaction scores

• Consistency in Messaging

  • Partner with Sales, Product Marketing, and Product to ensure messaging stays aligned as ICPs, packaging, and pricing evolve

  • Develop and maintain messaging certification programs tied to personas, use cases, and competitive differentiation

  • Analyze call recordings, deal reviews, and win/loss data to identify messaging gaps and continuously refine talk tracks

  • Ensure consistent execution of messaging across outbound, inbound, discovery, demos, and customer conversations

  • Success metrics may include:

    • Messaging certification completion and recertification rates

    • Win rates by segment, persona, and use case

    • Conversion rates across funnel stages (MQL → SQL → Closed‑Won)

    • Consistency of value prop articulation in call reviews and deal inspections

The estimated base salary range for this role is $160,000 - $200,000 per year. The base pay offered may vary depending on…